Role & seniority: Automation Test Engineer (Mid-Senior), Contract

Location & work type: St. Louis, MO; On-site / F2F interview available

Stack/tools

Amazon Connect, IVR, Cyara
API testing (Postman or custom scripts)
Test management: QTest
Scripting: Python, Java, or JavaScript
CI/CD integration; AWS familiarity a plus

Top 3 responsibilities

Design, develop, and execute automated tests for Amazon Connect call flows and IVR components; perform stress/end-to-end testing with Cyara
Create and maintain test plans, test cases, and suites; track defects and report quality metrics
Integrate testing into CI/CD, collaborate with cross-functional teams, and contribute to testing strategy and documentation

Must-have skills

5+ years in software testing with automation focus
Hands-on Amazon Connect and IVR testing experience
Proficiency with Cyara; QTest for test/defect management
Scripting proficiency (Python/Java/JavaScript); API testing; CI/CD familiarity
Strong analytical and communication skills

Nice-to-haves

Experience with additional automation tools/frameworks
Broader AWS knowledge
Software testing or QA certifications

Full Description

Job Title: Automation Test Engineer – Amazon Connect, IVR, Cyara –

Location: St. Louis, MO F2F Interview

Overview

· We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions.

Key Responsibilities

Test Automation & Execution

· Design and maintain automated test scripts for Amazon Connect call flows.

· Use Cyara to simulate real-world voice interactions and stress-test IVR components.

· Validate performance and functionality of contact center solutions.

· Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations.

Test Management & Reporting

· Develop and manage test cases, plans, and suites using QTest.

· Track defects, analyze test results, and report quality metrics.

· Collaborate with QA and development teams to resolve issues and improve testing processes.

Collaboration & Continuous Improvement

· Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.

· Participate in agile ceremonies and contribute to refining testing strategies.

· Stay updated on testing trends and best practices.

Documentation & Compliance

· Ensure all test documentation is complete and adheres to industry standards.

· Contribute to technical documentation and internal training materials.

Required Qualifications

· 5+ years of experience in software testing with a focus on automation.

· Hands-on experience with Amazon Connect and IVR testing.

· Proven expertise in Cyara for automated contact center testing.

· Experience with QTest for test case and defect management.

· Proficiency in scripting languages like Python, Java, or JavaScript.

· Familiarity with API testing and CI/CD integration.

· Strong analytical and communication skills.

Preferred Qualifications

· Experience with additional automation tools and frameworks.

· Knowledge of broader AWS services.

· Certifications in software testing or QA

Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting

Senior Quality Assurance Automation Engineer