Role & seniority: Automation Test Engineer, Mid-Senior level (Contract)

Location & work type: St. Louis, MO; In-person interview; Contract role

Stack / tools: Amazon Connect; IVR systems; Cyara; API testing (Postman or custom scripts); QTest; Python/Java/JavaScript; CI/CD; AWS knowledge (nice-to-have)

Top 3 responsibilities

Test automation & execution: design/maintain automated test scripts for Amazon Connect call flows; use Cyara to simulate voice interactions and stress-test IVR components; validate performance and functionality; API-based tests for call simulations
Test management & reporting: develop/manage test cases, plans, and suites in QTest; track defects and quality metrics; collaborate with QA/dev teams to resolve issues
Collaboration & CI/CD integration: work with cross-functional teams to integrate testing into CI/CD; participate in agile ceremonies; contribute to testing strategy improvements

Must-have skills

5+ years in software testing with automation focus
Hands-on Amazon Connect and IVR testing experience
Proficiency with Cyara for automated contact center testing
QTest for test case/defect management
Scripting languages: Python, Java, or JavaScript
API testing experience; CI/CD integration; strong analytical and communication skills

Nice-to-haves

Experience with additional automation tools/frameworks
Broader AWS services knowledge
Certifications in software testing or QA

Full Description

Job Title: Automation Test Engineer – Amazon Connect, IVR, Cyara

Location: St. Louis, MO

Mode Of Interiew: In Person

Overview

? We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions.

Key Responsibilities

Test Automation & Execution

? Design and maintain automated test scripts for Amazon Connect call flows.
? Use Cyara to simulate real-world voice interactions and stress-test IVR components.
? Validate performance and functionality of contact center solutions.
? Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations.

Test Management & Reporting

? Develop and manage test cases, plans, and suites using QTest.
? Track defects, analyze test results, and report quality metrics.
? Collaborate with QA and development teams to resolve issues and improve testing processes.

Collaboration & Continuous Improvement

? Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.
? Participate in agile ceremonies and contribute to refining testing strategies.
? Stay updated on testing trends and best practices.

Documentation & Compliance

? Ensure all test documentation is complete and adheres to industry standards.
? Contribute to technical documentation and internal training materials.

Required Qualifications

? 5+ years of experience in software testing with a focus on automation.
? Hands-on experience with Amazon Connect and IVR testing.
? Proven expertise in Cyara for automated contact center testing.
? Experience with QTest for test case and defect management.
? Proficiency in scripting languages like Python, Java, or JavaScript.
? Familiarity with API testing and CI/CD integration.
? Strong analytical and communication skills.

Preferred Qualifications

? Experience with additional automation tools and frameworks.
? Knowledge of broader AWS services.