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Zebra Technologies • Bengaluru, Karnataka, India
Role & seniority: Director-level Senior Manager of Quality Assurance for GenAI; full-time, hybrid/remote work
Stack/tools: AI/GenAI quality; agentic AI testing; AI/ML concepts; test automation tools (Selenium, Playwright, Cypress); QA metrics for AI (accuracy, bias, safety, relevance, task success); production monitoring for AI models
Lead and develop a world-class QA team; define vision and quality standards in an AI-driven environment
Create and execute AI-driven quality strategy and novel metrics for GenAI/agentic AI; design testing for autonomous AI behavior
Collaborate with product, engineering, and data science to embed quality across development; guide tooling and automation decisions
Bachelor's degree in CS/Engineering or related field
10+ years in Quality Assurance; 5+ in a leadership role
Proven experience building high-performing QA teams in agile settings
Strong knowledge of SDLC and modern testing methodologies
Master’s/PhD in CS/AI or related field
Expertise defines AI quality metrics (fluency, coherence, factuality, hallucination rates, task success)
Deep understanding of agentic AI/workflows and autonomous systems testing
Hands-on with AI/ML (LLMs) and applying to software testing
Experience with automation frameworks and adapting them for AI contexts
Excellent communication and stakeholder influence
Location & work type: Hybrid/envi
Remote Work: Hybrid
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.
Come make an impact every day at Zebra.
As a Senior Manager of Quality Assurance for GenAI, you will be a key leader in our engineering organization. You will be responsible for building and leading a world-class QA team, while also defining and executing a strategy to leverage AI to revolutionize our development and testing methodologies. This role requires a deep understanding of not just traditional software QA, but also the emerging challenges of validating intelligent, autonomous systems. You will shape the future of quality for a new class of software.
Category
Responsibilities
Team Leadership & Vision
Lead, mentor talented QA engineers, fostering a culture of innovation, collaboration, and continuous improvement. Set a clear vision for how quality is defined and achieved in an AI-driven software development environment.
AI-Driven Quality Strategy
Develop and implement a comprehensive strategy for developing and testing products built leveraging agentic AI and for using GenAI to enhance testing itself. Pioneer and define a new suite of quality and performance metrics for Generative and Agentic AI models, focusing on areas like accuracy, bias, safety, relevance, and autonomous task completion. Design novel testing methodologies to validate the autonomous behavior of Agentic AI systems within our development process, ensuring their reliability and alignment with intended goals.
Cross-Functional Collaboration
Partner closely with product, engineering, and data science to embed a "quality-first" mindset in every stage of the development lifecycle for our agentic systems. Act as the key subject matter expert on AI quality, effectively communicating risks, strategies, and results to stakeholders at all levels.
Process & Tooling
Evolve our test automation frameworks to handle the non-deterministic and dynamic nature of AI-driven software. Drive the selection and implementation of new tools and infrastructure required for robustly testing and monitoring AI models and agents in production.
Master’s degree or PhD in Computer Science, AI, or a related field. Demonstrated expertise in defining and implementing novel quality metrics for AI models, such as fluency, coherence, factuality, hallucination rates, and task success for AI agents. Deep understanding of the concepts behind Agentic AI workflows and the unique challenges associated with testing autonomous, goal-oriented systems. Hands-on experience with AI/ML technologies, particularly Generative AI (e.g., LLMs), and their application to software testing. Experience with a variety of test automation tools and frameworks (e.g., Selenium, Playwright, Cypress) and an understanding of how they need to adapt for AI. Excellent communication, leadership, and interpersonal skills, with the ability to influence and educate a diverse range of stakeholders.
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy .
Seniority level Director Employment type Full-time Job function Quality Assurance Industries IT Services and IT Consulting