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Software Development Engineer in Test

Quality Assurance Bengaluru, India

About Dialpad

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As a SDET focused on Agentic AI, you are a strong software engineer with deep test automation skills and a passion for quality in AI-powered systems. You will: design and build scalable Python + Playwright automation for UI, API, and end-to-end flows; test complex agentic workflows, including multi-step reasoning, tool invocation, and orchestration across multiple services; telp define testing strategies for deterministic and non-deterministic systems, and contribute best practices for LLM and Agentic AI quality across the organization; you’ll be hands-on in code, involved in design and architecture discussions, and a key voice for testability, observability, and quality.

What You’ll Do

Design, develop, and maintain scalable automation frameworks using Playwright and Python for UI, API, and end-to-end testing. Build automated tests for Agentic AI workflows, including multi-step reasoning, tool invocation, and autonomous decision flows. Validate AI-driven systems using deterministic testing approaches, mocks, simulators, and contract testing where applicable. Develop test strategies for LLM-based features, including prompt validation, response evaluation, guardrails, and failure modes. Implement API, integration, and system-level tests across microservices and AI orchestration layers. Collaborate with AI/ML engineers to test model integrations, inference pipelines, and agent execution frameworks. Set up and maintain CI/CD pipelines using GitHub Actions, enabling fast feedback and reliable releases. Analyze test results, derive quality KPIs, and clearly communicate risks and release readiness. Provide detailed root-cause and failure analysis to accelerate defect resolution. Participate in design and architecture reviews, advocating for testability, observability, and quality-first design. Mentor junior SDETs and QA engineers, raising the bar on automation, AI testing practices, and engineering excellence.