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Entrata • Lehi, Utah, United States
Role & seniority: Background Verification Analyst (Resident Verify team), Lehi, UT; hybrid work arrangement
Stack/tools: manual criminal records review; deep knowledge of Fair Credit Reporting Act (FCRA); proficiency with company screening software; client communication tools (phone/email)
Review applicants’ criminal records with accurate judgment to reduce client risk
Explain screening results in detail and guide clients through next steps
Meet strict deadlines per FCRA and Service Level Agreements; respond to external/internal inquiries; maintain task updates
High attention to detail; fast learner; excellent communication
Ability to follow rules/regulations; professional, collaborative demeanor
Capable of handling high-stress phone conversations and de-escalation; willingness to be coached
Bachelor’s degree; Spanish language skills
Experience handling sensitive information; experience in multi-family housing
Location & work type: Lehi, Utah; hybrid (some on-site and remote work) with mentorship and training cadence
Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.
Entrata’s Background Verification Analyst is who we rely on to accurately execute the manual criminal review processes and develop expert knowledge of consumer rights and disputes. This person helps our clients understand and successfully utilize our software and screening report results. As part of our Resident Verify team, based in Lehi, UT, this role requires the ability to be a highly motivated, detail-oriented, fast worker, who is organized, with great soft skills, and can adhere to federal and state consumer reporting regulations.
This is a hybrid position in Lehi, UT.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
Family-centric leave policies supporting new parents during significant life events.
Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law
But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This band covers the full base compensation range for this role. Your offer within this range will depend on factors like experience, skills, and internal equity. Level - S2