Role & seniority: Quality Assurance Manager; mid-to-senior management

Stack/tools: QA systems implementation; statistical analysis; Lean manufacturing principles; Microsoft Office (Word, PowerPoint, Outlook, Excel); CRM/Salesforce experience

Top 3 responsibilities

Develop, implement, and maintain QA standards, testing methods, and evaluation processes
Conduct internal audits, investigate non-conformances and customer complaints, and manage corrective actions
Oversee quality of customer support, coach/train staff, collaborate with suppliers to define quality requirements, and drive continuous improvement

Must-have skills

Bachelor’s degree in business, management, computer science, engineering, or related field; Master’s preferred
5+ years in a QA management role; software/tech experience advantageous
Solid experience implementing/managing QA systems; proficiency in statistical analysis; knowledge of Lean principles
Strong communication, leadership, and organizational skills; proficient computer skills; CRM/Salesforce experience preferred

Nice-to-haves

Certified quality assurance professional
Master’s degree
Experience in software development or tech companies

Location & work type: Location not specified; flexible work-from-home opportunities offered

Full Description

The Quality Assurance Manager at Proweaver plays a critical role in ensuring that our products and services meet established quality standards. In this position, you will be tasked with the development and implementation of quality assurance policies, conducting tests and inspections, identifying production, process or product issues, and presenting solutions.

Key Responsibilities

Develop and initiate standards and methods for inspection, testing, and evaluation, utilizing knowledge in engineering field. Devise sampling procedures and design and develop forms and instructions for recording, evaluating, and reporting quality and reliability data. Document internal audits and other quality assurance activities. Investigate customer complaints and non-conformance issues and manage corrective actions. Oversee and ensure the quality of customer support services, providing coaching and training where necessary. Collaborate with senior managers and decision-makers to identify and establish quality requirements from external suppliers. Contribute to continuous improvement activities and demonstrate the use of quality tools in daily work.

Qualifications

A Bachelor's degree in business, management, computer science, engineering or a related field is required. Master's degrees are preferred. At least 5 years of proven experience in a quality assurance management role is required. Experience in software development or in a tech-related company is an advantage. A solid understanding and experience in implementing and managing QA systems is a must. Certified quality assurance professional is a plus. Proficient with statistical analysis, data interpretation, and lean manufacturing principles. Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred. Excellent communication, leadership, and organizational skills.

Benefits

Competitive compensation scheme. Comprehensive medical, dental, and vision coverage. Ample opportunities for professional development and growth. A lively and dynamic work environment with a strong team spirit. Flexible work-from-home opportunities.

At Proweaver, we believe that quality service is the cornerstone of our success. We are looking for a Quality Assurance Manager who shares this conviction, and who is ready to help us deliver the best products and services to our clients. If you have a knack for problem-solving and a passion for quality, apply today!