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Sacramento Behavioral Healthcare Hospital • Santa Rosa, California, United States
Salary: $27 - $32 / hour
Role & seniority: Quality Assurance Analyst Clerk (entry-level to mid-support level); reports to Director of Performance Improvement & Risk Management.
Stack/tools: Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint); data collection, analysis, and reporting; familiarity with regulatory standards (Joint Commission, CDPH, CMS).
Collect, format, and report data to support hospital-wide performance improvement, quality, and risk programs.
Analyze trends to identify issues and potential risks; develop written narrative and statistical reports.
Review policies/procedures for regulatory compliance and serve as Patient Ambassador for complaints/grievances as needed.
Bachelor’s degree or higher preferred; major in Business Administration, Health Administration, Public Administration (bonus).
CPR certification (or obtained during orientation); verbal de-escalation/physical intervention training per CNO.
Confidentiality, strong written/verbal communication, organizational skills, and ability to work independently or in a team.
Ability to manage multiple tasks, meet deadlines, and interpret complex laws/policies.
Behavioral Health and/or hospital background; knowledge of psychiatric and chemical dependency treatment.
Leadership, collaboration, and ability to influence/motivate others.
Location & work type: Santa Rosa, North Bay, California; hospital setting; on-
Formerly Aurora Santa Rosa Hospital, SRBHH was opened in 2016 and is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care. Conveniently located in the North Bay, this hospital consists of 144 acute psychiatric inpatient beds.
Santa Rosa Behavioral Healthcare Hospital (SRBHH) is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care.
Conveniently located in the North Bay, SRBHH serves adolescents and adults. We treat both mental health and co-occurring psychiatric and substance abuse conditions.
POSITION TITLE: Quality Assurance Analyst Clerk
PAY RANGE: $27.00-$31.73 Per Hour
REPORTS TO: Director of Performance Improvement & Risk Management
Under the supervision of the Director of Performance Improvement & Risk Management, the Quality Assurance Analyst Clerk gathers data to help monitor and evaluates hospital-wide performance improvement (PI), quality and risk management programs. This includes conducting research; analyzing, tracking, trending, and interpreting data; developing written reports, and other duties as assigned. The Quality Assurance Analyst Clerk could also serve as the Patient Ambassador in facilitating the facility's handling and response to patient complaints/grievances and satisfaction surveys. The Quality Assurance Analyst Clerk maintains knowledge of, participates in further training provided, and understands the potential risks regarding occupational health hazards (e.g. bloodborne pathogen exposures).
Ensures needed data is collected on a timely basis, formatted and reported to supervisor Reviews policies and procedures to ensure compliance with regulatory requirements, including, but not limited to The Joint Commission, CDPH, CMS. Comparing policies and procedures against regulatory requirements Analyzes, tracks, trends, and interprets data to identify issues or potential areas of risk. Develops written narrative and statistical reports Keeps supervisor informed of all regular communications and reports. Performs related duties as assigned Upholds the Organization's ethics and customer service standards
Requirements
Bachelor's Degree or higher from an accredited college university, preferred. Major in Business Administration, Health Administration, Public Administration, a plus
Behavioral Health and/or Hospital background preferred General knowledge of areas of psychiatric and chemical dependency treatment preferred Current Cardiopulmonary Resuscitation (CPR) certification required, or obtained within initial orientation period. Verbal de-escalation and physical intervention program as approved by the CNO
Maintains confidentiality of patients at all times Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.) Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines Strong written and verbal communication skills Ability to work independently and as part of a team Good judgment, problem solving and decision-making skills Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others. Ability to work in a fast-paced, expanding organization.
Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time. Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population. Give and follow verbal and written instructions with attention to detail and accuracy. Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information
Vision: see details of objects at close range Coordinate multiple tasks simultaneously. Reach forward, up, down, and to the side. Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day Lift up to fifteen (15) pounds
Benefits
Health Insurance Vision Insurance Dental Insurance 401k Retirement Plan Healthcare Spending Account Life Insurance (Supplemental Life, Term and Universal plans are also available) Short and Long-Term Disability (with additional buy-in opportunities) PTO Plan with Holiday Premium Pay Discounted Cafeteria Meal Plan Tuition Reimbursement