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International Workplace Group plc • Makati, Metro Manila, Philippines
Role summary: QA Manager, Process Governance (Finance Operations). Seniority: mid-to-senior management within Finance Operations.
ERP systems: SAP, Oracle, Workday, Dynamics 365 (end-to-end finance processes)
Quality reporting: dashboards, accuracy scorecards, SLA reporting
Governance/controls documentation and reporting
Design, standardize, and manage the QA governance framework across P2P, O2C, R2R, FP&A, Tax and Statutory; set sampling, risk-based reviews, and quality scoring; establish benchmarks and calibration.
Oversee QA sampling and deep-dive reviews; validate documentation, controls, and SLAs; identify weaknesses and monitor recurring errors; ensure policy adherence.
Lead root-cause analysis, drive corrective actions, and coordinate with PMO, Finance Systems Admin, and Business Control; embed QA in process transitions and support audit readiness.
Bachelor's degree in Accounting/Finance or related field
6–10 years in Finance Shared Services/Finance Operations; minimum 3 years in QA, Internal Controls, Controllership, or Governance
Deep knowledge of end-to-end AP/AR/GL processes; ERP experience (SAP, Oracle, Workday, Dynamics 365)
Experience building dashboards/quality reporting; exposure to audit/compliance environments
Strong governance, risk-based thinking, data/trend analysis, stakeholder management, and documentation discipline
About The Company
International Workplace Group plc has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 4,000 locations across over 120 countries allowing millions of people every day to have a great day at work.
Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.
Join us at www.iwgplc.com
Role Summary
The QA Manager under the Process Governance Tower is responsible for establishing, governing, and continuously enhancing the Quality Assurance framework across Finance Operations (AP, AR, GL, Intercompany, and other Finance towers).
This role ensures transaction integrity, SLA/KPI adherence, control compliance, and error reduction through structured governance, root cause analysis, and cross-functional collaboration.
The QA Manager serves as the independent quality oversight arm of Finance Operations and works closely with Tower Heads, Reporting Analytics, Business Control, PMO, and Finance Systems Administration to drive sustainable process improvements and risk mitigation.
Duties And Responsibilities
Control Monitoring & Quality Oversight Error Trend Analytics & Risk Escalation Governance Reporting Process Compliance Validation Continuous Improvement Enablement
QA acts as the second line of operational quality defense within Finance Operations.
Key Responsibilities
QA Governance Framework Design and standardize QA methodology across P2P, O2C, R2R, FP&A, Tax and Statutory. Define sampling strategy, risk-based review models, and quality scoring standards. Establish tower-level quality benchmarks and tolerance thresholds. Lead QA calibration sessions to ensure consistency of reviews. Ensure QA framework aligns with internal controls, accounting standards, and global policies. Transaction & Process Oversight
Oversee execution of QA sampling and deep-dive transaction reviews. Validate compliance with Process documentations, internal controls, and SLAs. Identify control breakdowns and systemic process weaknesses. Monitor recurring error patterns across towers. Ensure documentation completeness and policy adherence. Reporting & Governance Management
Manage and develop QA Analysts. Define quality KPIs for the team. Conduct performance reviews and coaching. Build analytical capability within the QA function. Promote culture of accountability and quality ownership. Key Metrics (Process Governance Lens)
Accuracy rate per tower Error recurrence rate (month-on-month reduction) % SLA adherence for QA completion Reduction of repeat audit findings Time to close corrective actions Quality trend improvement across towers
Qualifications And Experience
Bachelor’s degree in Accounting, Finance, or related field. 6-10 years experience in Finance Shared Services / Finance Operations. Minimum 3 years in QA, Internal Controls, Controllership, or Governance role. Strong understanding of AP, AR, GL end-to-end processes. Experience in ERP systems (SAP, Oracle, Workday, Dynamics 365, etc.). Experience building dashboards and quality reporting frameworks. Exposure to audit and compliance environments.
Core Competencies
Governance & Control Orientation Risk-Based Thinking Data & Trend Analysis Stakeholder Management Structured Problem Solving Change & Improvement Leadership Strong Documentation Discipline Executive-Level Reporting Capability