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International Workplace Group plc • Makati, Metro Manila, Philippines
Role & seniority
Stack/tools
ERP systems: D365, SAP, Oracle
Finance control frameworks: IFRS/local GAAP, SOX controls
QA/Risk tooling: Finance Risk & Control Matrix (RCM), dashboards, analytics for SLA and error tracking
Top 3 responsibilities
Design, standardize and maintain a unified QA, Risk & Compliance framework across P2P, O2C, R2R, FP&A, Tax & Statutory; define sampling, risk-based reviews, quality scoring; establish DOA-aligned controls.
Oversee QA sampling, deep-dive reviews, monitor control effectiveness, detect process weaknesses, and lead root-cause analysis with cross-functional teams; ensure audit-readiness.
Build and manage risk dashboards, reporting (accuracy, SLA adherence, control gaps), and support Internal/External audits; track CAPAs and remediation with business stakeholders.
Must-have skills
Bachelor’s degree in Accounting/Finance or related field
8–12 years in Finance Shared Services / Finance Operations; ≥5 years in Risk, Compliance, Internal Controls, or Audit
Strong P2P, O2C, R2R experience; IFRS/local GAAP knowledge
ERP experience (D365, SAP, Oracle); led QA or Risk teams
Analytical mindset, strong stakeholder management, and cross-functional collaboration
Nice-to-haves
SOX/control requirements experience; audit readiness and remediation governance
Policy oversight, a
About The Company
International Workplace Group plc has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 4,000 locations across over 120 countries allowing millions of people every day to have a great day at work.
Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.
Join us at www.iwgplc.com
Role Summary
The QA, Risk & Compliance Manager under the Process Governance Tower is responsible for establishing, governing, and continuously enhancing the Quality Assurance, Risk Management, and Compliance framework across Finance Operations (P2P, O2C, R2R, FP&A, Tax & Statutory).
This role serves as the second line of defense within Finance Operations, ensures transaction integrity, SLA/KPI adherence, internal control effectiveness, regulatory and policy compliance, risk identification and mitigation and sustainable error reduction through structured governance, root cause analysis, and cross-functional collaboration.
The position acts as the independent quality and risk oversight arm of Finance Operations and partners closely with Function Heads, Reporting & Analytics, Business Control, PMO, Finance Systems Administration, Internal Audit and Global Risk teams.
Duties And Responsibilities
QA, Risk & Compliance Governance Framework Design and standardize a unified QA, Risk & Compliance methodology across all Finance towers. Define sampling strategy, risk-based review models, and quality scoring standards. Develop and maintain a Finance Risk & Control Matrix (RCM) in alignment with global policies. Establish tolerance thresholds for material errors and compliance breaches. Lead QA calibration sessions to ensure consistency and objectivity.
Reduction in repeat error rates (YoY) Improvement in transaction accuracy % % SLA adherence improvement Reduction in audit findings Closure rate of CAPA within target timeline Control effectiveness score Risk exposure reduction Stakeholder satisfaction score
Qualifications And Experience
Bachelor’s degree in Accounting, Finance, or related field. 8-12 years’ experience in Finance Shared Services / Finance Operations. Minimum 5 years’ experience in Risk, Compliance, Internal Controls or Audit Strong exposure to P2P, O2C, R2R controls Strong understanding of IFRS, internal control frameworks Experience with ERP systems (e.g., D365, SAP, Oracle) Experience in leading QA or Risk teams Strong analytical and stakeholder management skills
Core Competencies
Governance & Control Orientation Risk-Based Thinking Internal Controls & Compliance Expertise Data Analytics & Trend Interpretation Structured Problem Solving & Root Cause Analysis Executive-Level Reporting & Communication Stakeholder Management & Cross-Functional Influence Continuous Improvement & Control Optimization Documentation & Policy Discipline Leadership & Capability Building