Full Description

BCS III KCT Service Delivery Expert Background on ING Hubs Philippines ING Hubs Philippines (ING Hubs PH) is a global service provider for ING, supporting both Wholesale and Retail Banking activities. We foster a diverse workforce and offer opportunities for personal growth in a dynamic, evolving environment. Our purpose is to empower people to stay a step ahead in life and business, driven by imagination and determination to create a better future. Job Overview As a BCS III KCT Service Delivery Expert, you will be responsible for leading and motivating a team of key control testers, driving performance, and ensuring the effective execution of key control testing across assigned frameworks and locations. You will play a pivotal role in talent development, operational management, and process improvement, collaborating with stakeholders globally and reporting to the Circle Lead. Key Responsibilities Team Leadership & Talent Development Lead, coach, mentor, and motivate team members, fostering an inclusive and collaborative culture. Conduct regular one-on-one sessions, performance feedback, and succession planning. Drive vertical and lateral progression within the team, ensuring proper succession planning and talent fungibility. Operational Management Oversee the execution of key control testing, ensuring adherence to global standards, policies, and procedures. Manage resource allocation, capacity planning, and workload distribution to meet SLAs and quality targets. Monitor performance, identify improvement areas, and drive continuous process enhancements. Quality Assurance & Review Ensure deliverables meet required quality standards through internal reviews and cross-circle quality checks. Escalate and resolve complex issues, acting as the first line of escalation for the team. Facilitate framework-specific trainings and knowledge sharing sessions. Stakeholder Engagement Collaborate with stakeholders across different countries, maintaining effective communication and reporting. Attend meetings under your expert group and act as delegate for Circle Lead, BP, KCM Coordinators as needed. Lead major projects and initiatives with CHUB-wide impact, involving testers in process improvement efforts. Process Optimization & Continuous Improvement Spearhead major process improvement projects, analyze existing processes, and implement new or refined procedures. Drive achievement of team goals, including engagement, sustainability, and continuous improvement targets. Ensure compliance with risk mitigation activities and company policies. Qualifications Minimum five (5) years of work experience in Banking, Business Control, Risk, or Internal/External Audit. Experience in a 3 Lines of Defense environment is an advantage. Proven track record in team leadership, project management, and issue resolution. Excellent communication, stakeholder management, and analytical skills. Advanced proficiency in MS Office applications; experience with GRC tools is preferred. Strong organizational skills, attention to detail, and ability to thrive in a fast-paced environment. Experience in external or internal audit, financial statement close process, regulatory reporting, and banking products is preferred. Differentiators Scope & Impact: Formal authority over team members, responsible for daily output and performance. Main Activities: Coaching, performance feedback , workload distribution, meeting SLAs, resolving team conflicts. Key Expertise: Leadership, people management, operational efficiency, process adherence. Problem Solving: First-line resolution for common issues; escalates complex problems. Development Role: Develops people's soft skills and general job readiness. Career Path: Progression to Operations Management, Management track, or Circle Lead roles. Why Join ING Hubs PH? Work in a vibrant, innovative, and diverse environment. Opportunities for personal and professional growth. Competitive compensation and benefits. Be part of a team driving the future of banking. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!