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Location: Genoa, Ligura, Italy Job ID: R0119259 Date Posted: 2026-02-16 Company Name: HITACHI ENERGY ITALY S.P.A. Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: No Job Description: The opportunity We’re looking for an R&D Customer Success Engineer to join our research and development department, which is responsible for the automation logic relevant to Energy Storage, Renewable, and Energy Hub automation product families within the PGGA – Power Conversion Solutions team. The proposed role is available in the Hitachi Energy Grid Automation offices in Genoa/Milan, Italy, and in Seville/Madrid, Spain. Being part of a global team, you will interact with various stakeholders of the organization and Engineering teams worldwide. You will play a key role at the interface between customer sites, Operations, and R&D. This position is critical in ensuring that customer-driven requirements—especially those arising during engineering and commissioning phases—are properly supported, understood, and transformed into high-quality product improvements. The role combines deep technical expertise with a strong customer mindset, helping balance short-term customer needs with the integrity of the long-term R&D roadmap. Your focus will be on designing, developing, and validating automation control logics integrated into our PCS automation products. You will also support the validation of Power Conversion System software and hardware control platforms, ensuring their adequacy in meeting increasingly stringent requirements with the support of a global R&D team. How you'll make an impact Customer & Operations Support: Support and contribute to the development of customer requirements coming from engineering and commissioning activities at the commercial project level. To ensure customer requirements are addressed in a structured and sustainable way. This may include software changes, enhancements, or the creation of new technical documentation. Level 4 (L4) Support: Act as a Level 4 escalation point for complex technical issues, working closely with your teams to analyze root causes, define solutions, and ensure robust resolution of high-impact cases Operations Technical Interface: Provide technical support and clarifications to Operations for advanced or recurring requests. Product & Platform Contribution: Contribute directly to development activities, supporting both stabilization and evolution of the platform based on real customer usage and commissioning feedback. Team Enablement & Technical Support: Contribute to continuous technical support activities while assisting development teams with relevant context, guidance, and field experience. Your background Candidates should possess a Bachelor’s or Master’s degree, preferably in Automation Engineering. A minimum of 3 years of professional experience is required, specifically in digital control applied to the Power System Domain. Candidates must have strong PLC development experience, especially with CodeSys engineering tools. Demonstrated knowledge in the use of IEC 61131-3 standard PLC programming languages, including Structured Text, Function Block Diagram (FBD), and Sequential Function Chart (SFC). Hands-on experience with designing and implementing control loops is essential. Strong desire and ability to apply simulated and validated control concepts on real automation platforms. Candidates should have a solid understanding of industrial and electrical communication protocols, such as IEC60870-101/104, Modbus, MQTT, OPC-UA, DNP3.0, CanOpen, and IEC61850, among others. Outstanding proficiency with protocol simulators and packet analyzers, including Wireshark. Advanced understanding of network architectures and cybersecurity principles. Familiarity with Battery Energy Storage Systems (BESS), renewable energy generation, and microgrid technologies is necessary. Experience with Hardware in the Loop platforms, such as Typhoon, is considered is a plus Knowledge of Azure DevOps and previous experience working in an agile development environment is a plus. Some background in scripting or programming with Python can be beneficial. Advanced knowledge in presentation skills and fluency in English, both written and spoken. Strong awareness of quality standards, processes, and tools relevant to the field. Proactive, flexible, and able to communicate effectively. Strong interpersonal and teamwork abilities. More about us We offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.