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Prometric • Miami, Florida, United States
Salary: 12 Pa
Role & seniority: Test Center Coordinator (entry to mid level) reporting to Test Center Manager; part of Test Center department.
Stack/tools: Microsoft Windows-based programs (MS Office, Outlook, Explorer); familiarity with security procedures and exam-proctoring tools; ability to operate in a computer-based testing environment.
Greet examinees, verify identification, and monitor exams to uphold exam integrity.
Apply test center policies, perform security checks, and maintain a secure environment and materials.
Track and resolve candidate issues with urgency; ensure a fair and comfortable testing experience.
High school diploma or equivalent (college experience a plus); 18+ years old.
Minimum 1 year of in-person customer service experience.
Professional, clear communication; strong report-writing ability; multi-tasking.
Physical ability to lift up to 40 pounds and move around the test center as needed.
Location & work type: Miami, FL; Full Time. Schedule varies; site open Monday–Saturday 7am–6pm with Saturday availability; occasional evenings and Sunday hours possible; schedules set 2 weeks in advance.
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE: Test Center Coordinator
REPORTS TO: Test Center Manager
DEPARTMENT: Test Center
LOCATION: Miami, FL
TEST CENTER ADDRESS: 6505 Waterford District Drive Suite 125 Please complete this brief questionnaire What To Expect On First Day(VIDEO)
PERKS for employees hired for 20+ hours: (DO NOT EDIT) 12 Paid Holidays Off annually based on work schedule and start date No selling or quotas Office setting environment No inventory, stocking, floor moves or overnight shifts! Paid training Sick time prorated based on start date 401K Employee Assistance Program Vision FSA
Include these PERKS for employees hired for Full Time: (DO NOT EDIT) Legal Vacation
Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours. Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling. Schedules are available 2 weeks in advance.