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🤖 15+ AI Agents working for you. Find jobs, score and update resumes, cover letter, interview questions, missing keywords, and lots more.
emater • Yerevan, Armenia
Role & seniority: Business Systems & Automation Engineer (Experienced).
Languages/AI: Python; OpenAI/Anthropic APIs; LangChain; n8n; AutoGen
Automation: Make, Zapier; API orchestration; multi-agent workflows
SaaS & apps: Shopify, inventory software, Freshdesk; Google Workspace; project management tools
architectures/tech: REST/GraphQL, Webhooks, JSON; security-focused operations
Documentation: centralized tech docs, SOPs, system diagrams
AI & Process Automation: design/code autonomous agents, orchestrate cross-system workflows, optimize/manual-to-low-code automations; monitor performance and cost.
Access & Identity Management: manage onboarding/offboarding, enforce least-privilege, perform Tier-2 issue escalation.
Vendor & License Management: monitor usage, eliminate unused licenses, assist renewals with data, maintain tech docs and architecture.
Strong scripting/automation proficiency
Hands-on AI/LLM experience with OpenAI/Claude and orchestration (LangChain, AutoGen)
SaaS admin experience (e.g., Google Workspace, project tools)
API integration expertise (REST/GraphQL, Webhooks, JSON)
Security-minded, organized, driven to reduce chaos
Experience with Make/Zapier/n8n or other low-code platforms
Prior work in IT operations/security or internal IT enablement
Background in e-commerce/DTC environments
Location & work type: Yerevan;
About Us
We're emater — the parent company behind four DTC brands creating global impact. We handle everything in-house from A to Z: operations, marketing, product development, and customer experience.
Based in Miami with offices in Armenia and Israel, and a team spanning the globe, we're redefining what's possible in e-commerce.
How we do it: we combine AI, creativity, and deep customer understanding to deliver results that matter.
Our culture: We invest in our people as much as our brands. Every team member has real opportunities to grow, innovate, and make an impact.
We are looking for a hands-on Business Systems & Automation Engineer to act as the architect of our internal efficiency. In this role, you will not just manage software; you will build the "connective tissue" of the company using Python, APIs, no-code tools and cutting-edge AI agents.
IT Operations (keeping our stack secure, organized, and cost-effective)
Automation Engineering (building multi-agent workflows that increase productivity and robotic processes). You are the person who ensures that if a process can be automated, it is automated.
Key Responsibilities
Develop AI Agents: Design and code autonomous agents (using Python, OpenAI/Anthropic APIs, LangChain, n8n) to handle complex workflows in Customer Support, HR, Operations, Finance.
API Orchestration: Connect our existing SaaS toolkit (e.g., Shopify, inventory software, Freshdesk, etc) so that an event in one system triggers an action in another without human intervention.
Workflow Optimization: Audit manual processes across departments, identify bottlenecks, and engineer scripts and integrations for low-code solutions (Make/Zapier/n8n) to eliminate them.
Bot Maintenance: Monitor and refine the performance of active AI agents to ensure high accuracy and low hallucination rates as well as optimized spendings.
User Provisioning: Own the onboarding and offboarding lifecycle. Ensure new hires have immediate access to the right tools and that access is instantly revoked upon departure.
Security Administration: Manage permissions and roles within our software ecosystem to ensure "Least Privilege" access. Audit admin consoles regularly for security gaps.
Internal Support: Serve as the Tier-2 technical escalation point for complex system issues that other staff members cannot resolve.
License Optimization: Proactively monitor software usage. Identify "zombie" licenses (paid for but unused) and re-provision or cancel them to reduce bloat.
Vendor Relations: Act as the technical point of contact for software vendors. Assist the manager in renewal negotiations by providing precise usage data.
Tech Stack Documentation: Create and maintain a central repository of technical documentation, SOPs, and system architecture diagrams.
Required Skills & Qualifications
Scripting & Coding: Strong proficiency in scripting & automation is a must.
AI/LLM Experience: Hands-on experience building with LLM APIs (OpenAI, Claude) and orchestration frameworks (LangChain, AutoGen).
SaaS Administration: Experience managing admin consoles for Google Workspace and Project Management tools. Any extensive experience in SaaS administration is a plus.
Integration Savvy: Deep understanding of REST/GraphQL APIs, Webhooks, and JSON.
Operational Mindset: You are organized, security-conscious, and enjoy turning chaos into order.
What We Offer
Paid days off, medical insurance, yearly bonus, wellness benefits, and referral bonuses. A collaborative, supportive environment where your ideas and professional growth are highly valued.
Location Yerevan Department Technical Employment Type Full-Time Minimum Experience Experienced