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Equus • Odessa, Texas, United States
Role & seniority: Compliance/Quality Assurance Analyst (level not explicitly stated)
Stack/tools: TX3C data entry; software for correspondence, reports, statistical compilation and analysis; database access; confidential case management systems
Conduct surveillance of childcare activities to evaluate compliance with policies, procedures, and contract requirements
Implement and maintain continuous quality improvement processes; review operations and administrative systems
Prepare monitoring reports for QA Manager; verify data accuracy and timeliness of case management activities
Familiarity with applicable federal, state, and local childcare laws/regulations
Excellent written and verbal communication; ability to work in a confidential, fast-paced environment
Computer literacy and experience with software for reports, analysis, and database access
Directly related work experience in performance monitoring
Bachelor's degree or two years of case management experience
Location & work type: Location and work-type not specified in the job description
Company Description
We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.
Job Description
Conducts surveillance of childcare activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements Implements a continuous quality improvement process through the continuing review of operations and administrative systems Evaluates internal reports and provides all required monitoring documents Develops and implements continuous quality improvement processes Reviews data entry in TX3C and verifies accuracy of customer eligibility Communicates effectively with management and staff, using good judgment and diplomacy Documents case managers are performing timely and accurate case management activities in all required systems Ensures performance reviews of caseload conform with State guidelines on all outlined indicators Provides monitoring reports to QA Manager Other duties assigned
Qualifications
Familiarity with applicable federal, state, and local Childcare laws and regulations. Accustomed to a complex, fast-paced, and confidential work environment. Excellent written and verbal communication skills. Computer literate, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.
Education
Bachelor's Degree or two years case management experience preferred. Directly related work experience in performance monitoring.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.