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OPTUS BANK • Columbia, South Carolina, United States
Role & seniority: Quality Assurance Deposit Operations Specialist (mid-level)
Stack/tools: Word processing, spreadsheets, databases; familiarity with deposit operations systems; regulatory compliance frameworks (Reg E); EFT/ACH/Currency processing knowledge
Review, audit, and monitor deposit operations for accuracy, efficiency, and regulatory compliance; identify discrepancies and recommend corrective actions
Develop and implement quality control measures, process improvements, and training materials; maintain QA documentation and reports
Monitor effectiveness of controls, stay updated on industry/regulatory changes, and support staff with QA best practices
3–5 years in centralized operations or a bank environment; strong problem-solving and proactive issue resolution
Excellent written/verbal communication; ability to respond to internal customers and maintain customer service standards
Analytical troubleshooting, ability to multitask, teamwork, and sound judgment under tight schedules
Experience with EFT disputes, NSF/exception processing, returned items, wire/ACH processing, GL reconciliation, and tax/reporting tasks
Familiarity with CDARS/ICS network activities, e-banking/Treasury Management support, and regulatory audit outcomes
Location & work type: Not specified in the description; details not provided
Description
Review and monitor deposit operations activities to ensure accuracy, efficiency, and compliance
with bank policies and regulatory requirements.
Conduct regular audits and quality checks on deposit transactions, including deposits,
withdrawals, transfers, and account maintenance.
Identify and investigate discrepancies, errors, and irregularities in deposit operations, and
recommend corrective actions.
Collaborate with deposit operations staff to develop and implement quality control measures and
process improvements.
Prepare and maintain detailed reports and documentation related to quality assurance activities
and findings.
Assist in the development and maintenance of deposit operations policies, procedures, and
training materials.
Provide training and support to deposit operations staff on quality assurance best practices and
compliance requirements.
Monitor and evaluate the effectiveness of implemented quality control measures and make
recommendations for continuous improvement.
Stay current with industry trends, regulatory changes, and best practices related to deposit
operations and quality assurance.
Good sense of responsibility
Good leadership skills
Ability to maintain focus
Ability to multitask
Good judgment to make financial decisions
Ability to work in a team setting and excel.
Handles NSF/Exception Item Processing,
Dormant check handling
Check Adjustments
Returned Items
Large Item Review
Oversee EFT disputes, provide debit card support, and card maintenance to branch staff
EFT Fraud Reviews
Ensure satisfactory or higher Reg E audit results
Levy, Garnishment processing
Subpoena processing
GL Reconciliation, Certifications
Foreign Item processing
IOLTA/IRETA remittance
iPay, support to branch staff
Provide support for CDARS/ICS network activities
Distribute for daily CD Interest Check and assist resolving exceptions
Oversee the bank’s IRA portfolio including ensuring proper tax reporting for customer
transactions and EOY notices.
Process enterprise-wide escheatment for the bank. Ensure compliance with all applicable rules
and regulations
Provides back up Internet Banking and Treasury Management administrative support.
Wire Transfer execution
ACH processing
Annual Christmas Club Payout
EOY Tax Notice Coordination
Requirements
Three to five years successful experience working in a centralized operations or branchenvironment.
Ability to effectively troubleshoot problems and take a proactive approach in issue resolution.
Excellent written and verbal communication and presentation skills.
Ability to always respond effectively to inquiries from internal team members and customers anddemonstration of excellence in customer service.
Working knowledge of word processing, spreadsheet, and database software programs desired.
Ability to work effectively in a team environment as well as accomplish work assignments under minimal supervision and tight schedules.
Well-developed analytical and troubleshooting skills.
Strong initiative and sense of urgency in tackling new projects and proven ability to execute sound judgment successfully and consistently.