Full Description

Overview

The Deposit Operations Quality Assurance Specialist is responsible for ensuring the accuracy, efficiency, and compliance of deposit account-related activities within the Bank. This role focuses on reviewing processes, identifying areas for improvement, and implementing quality assurance measures to uphold internal standards and state and federal regulatory requirements. This specialist works closely with the deposit operations and retail banking teams to perform the daily reviews and verifications of deposit accounts, ensuring adherence to policies and procedures. Additionally, this position provides actionable feedback to management for enhancing operational efficiency and customer satisfaction with a strong emphasis on leveraging automation and process improvements.

Responsibilities

Perform day-to-day tasks associated with deposit accounts and Customer Information File (CIF) services, including reviewing new accounts and executing account-specific changes in compliance with rules, regulations, policies, and procedures. Maintain and update quality assurance policies and procedures specific to deposit operations. Conduct daily reviews of deposit transactions, processes, and documentation to ensure accuracy, efficiency, and compliance with internal standards and regulatory requirements. Identify areas of risk, inefficiency, or non-compliance through daily tasks and report findings to management with actionable recommendations. Analyze audit reports and prepare detailed summaries and recommendations for process improvement and risk mitigation. Collaborate with deposit operations, retail banking, and cross-functional teams to resolve discrepancies and enhance operational workflows. Integrate AI-driven testing solutions and automation tools into the QA lifecycle to reduce manual tasks and improve turnaround times. Monitor and maintain quality assurance metrics and dashboards to track performance, compliance trends, and process improvements. Provide training and support to deposit operations and retail staff on quality assurance best practices and updated procedures. Stay current on product capabilities, system enhancements, regulatory requirements, and industry trends to ensure compliance and operational excellence. Assist with system upgrades and maintenance; research and recommend potential changes to improve efficiency and implement approved changes. Adhere to strict guidelines and procedures while performing all assigned duties. Perform other related tasks assigned to support deposit operations and quality assurance initiatives.

Qualifications

High school diploma or equivalent required; Associate Degree preferred. Minimum of two (2) years of banking experience or similar experience in a financial, technical, or software company, with a preference for deposit operations or retail banking. Strong attention to detail and a high degree of accuracy. Ability to work effectively and collaboratively with cross functional teams. Demonstrated interpersonal and customer service skills, with remote customer support experience highly preferred. Working knowledge of operating systems and internet browsers; familiarity with Microsoft Office programs and exposure to banking systems preferred. Strong time management and organizational skills, including the ability to set priorities and manage expectations. Experience with online and mobile banking applications and knowledge of multi factor, risk based authentication. Strong problem solving and troubleshooting abilities.