Role & seniority: Quality Assurance Lead (senior/lead role) reporting to QA Manager; supervises QA Team Leaders and QA specialists; 3–5 years QA experience with 2–4 years in supervisory/assistant management.

Stack/tools: Quality management systems/methodologies; quality analysis tools/software; project management methods/tools (e.g., Agile). Certifications related to leadership, QA, or Lean Six Sigma are a plus.

Top 3 responsibilities

Assist QA Manager in daily operations, supervise QA team, develop and enforce QA procedures and policies.
Oversee quality control, monitor metrics, ensure compliance with standards/regulations, and address non-conformances.
Drive process improvement, maintain documentation (inspection reports, test results, NCRs), and prepare management reports; resolve quality issues with cross-functional teams.

Must-have skills

Strong knowledge of quality management systems and methodologies.
Leadership, and excellent communication/interpersonal skills.
Proficiency in quality analysis tools; ability to work under pressure and manage multiple tasks.

Nice-to-haves

Certifications: Lean Six Sigma, QA/leadership certificates; project management experience or Agile familiarity.
Relevant education (Leadership, QA, Business Administration) and ongoing professional development.

Location & work type: Dhaka, Dhaka, Bangladesh; permanent, on-site (work from office) with global-shift hours; flexible scheduling to meet dea

Full Description

About Quantanite Quantanite is a leading Business Process Outsourcing (BPO) and Customer Experience (CX) solutions provider, empowering fast-growing companies and global brands to optimize their operations. By combining automation with human expertise, we deliver seamless customer experiences and exceptional business outcomes. With operations across four continents, we are a diverse, dynamic, and ambitious team looking for individuals who share our values and vision. We currently have over 1,500+ professionals supporting global clients worldwide.

Job Summary The Quality Assurance Lead supports the Quality Assurance Manager in overseeing the quality assurance processes and ensuring that service meets company standards and regulatory requirements. This role involves managing a team of QA Team Leaders and QA specialists, developing and implementing quality control procedures, and continuously improving quality systems.

Working Conditions Work from office Working shifts will be based on global time Flexibility in work hours may be necessary to meet project deadlines or address urgent issues.

Key Responsibilities

Assist in Management: Support the QA Manager in daily operations and supervision of the QA team. Help to develop, implement, and manage QA procedures and policies.

Team Leadership: Assist in training and mentoring QA team members. Conduct performance evaluations and provide feedback to ensure high levels of performance and professional growth.

Quality Control: Oversee and ensure compliance with quality standards throughout the production process. Monitor and analyze quality metrics and implement corrective actions as needed.

Process Improvement: Identify areas for improvement within the quality management system and suggest and implement improvements to enhance efficiency and product quality.

Documentation and Reporting: Ensure accurate and thorough documentation of quality control processes, including inspection reports, testing results, and non-conformance reports. Prepare and present quality reports to management.

Compliance: Ensure all QA processes comply with industry standards, regulatory requirements, and company policies. Stay updated on industry trends and regulations to ensure ongoing compliance.

Customer Focus: Address and resolve quality-related issues and customer complaints in a timely and effective manner. Work closely with other departments to ensure customer satisfaction.

Problem-Solving: Analyze root causes of quality issues and develop solutions to prevent recurrence. Collaborate with cross-functional teams to resolve complex quality problems.

Qualifications

Education: Leadership certification, Quality Assurance certification, Business Administration, or a related field. Project management certification or experience using project management tools/methodologies (e,g Agile). Certification in quality management (e.g, Lean Six Sigma) is a plus.