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Pacific Group of Companies • Mumbai City, Maharashtra, India
Role & seniority: Senior Quality Assurance Analyst – US Accounting (QA focus for QuickBooks Live)
Stack/tools: QuickBooks Online; US GAAP/compliance knowledge; Intuit QA forms; Excel (advanced); various communication/workflow tools
Monitor and coach Expert interactions to ensure quality standards are met
Ensure adherence to processes and compliance guidelines; identify performance gaps and drive corrective actions
Partner with operations and training teams; use audits/data to drive continuous process improvements and outlier management
5+ years of experience in US Accounting (preferably small/mid-size businesses)
Strong knowledge of US GAAP and compliance
Proficient in QuickBooks Online; excellent written and verbal communication
Analytical and presentation skills; ability to meet deadlines; work under pressure with minimal supervision
Experience coaching/leading teams; data-driven auditing experience
Advanced Excel skills; familiarity with QA documentation processes
Location & work type: Andheri East, Mumbai; full-time on-site night shift (07:30 PM – 04:00 AM) with commute facilities
Notes: Role emphasizes service excellence, structured feedback, and measurement-driven quality improvements in bookkeeping support.
Designation: Quality Assurance - US Accounting for Quick book software.
Location: Andheri East, Mumbai.
Shift time: 07:30 PM to 04:00 AM - with commute facilities.
Quality Assurance for Front Office QuickBooks Live, you will be responsible for driving service excellence by ensuring accuracy, consistency, and compliance across all client interactions. You will lead quality frameworks, monitor live and recorded engagements, and provide structured feedback and coaching to maintain high standards of bookkeeping support. By leveraging data, audits, and advanced tools, you will identify gaps, mitigate risks, and drive continuous process improvements. In this role, you will partner closely with operations and training teams to strengthen client trust, elevate Expert performance, and ensure business owners receive reliable, world-class guidance that supports their long-term success.
Champions sales programs and supports skill development for: Lead pass, Attach SER / Serve‑to‑Sell outcomes Ensures adherence to required processes and compliance guidelines. Identifies performance gaps and partners with leaders to address and correct them. Performs outlier management to handle unusual or inconsistent performance trends. Uses Intuit-provided QA forms when available to document quality processes. Follows formal QA expectations, including Required contact behaviors, Observation frequency, Action plans for correcting defective behaviors