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Globe Life • United States
Role & seniority: Bilingual Insurance Verification Specialist (role-level not specified)
Stack/tools: Outbound calling; Quality Assurance database; Microsoft Office; basic computer/keyboard proficiency; 35 wpm typing speed
Make outbound calls to verify and document information to finalize underwriting
Use QA database to assess needed information and explain the process to customers
Complete required paperwork, maintain communication with management, and handle call transfers as needed
Bilingual English/Spanish preferred
Superior customer service; friendly, efficient, good listener
Proficient with computers, keyboard, and Microsoft Office; strong multitasking and time-management; detail-oriented
Knowledge of medical terminology and spelling
Desire to learn and grow within the company
Location & work type: Remote / work-from-home; full-time remote with potential for part-time arrangements depending on role requirements; reliable attendance and shift availability required
Job Description
Bilingual Insurance Verification Specialist (Full-Time Remote)
Primary Duties & Responsibilities
At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview
Could you be our next Bilingual Insurance Verification Specialist? Globe Life is looking for a Bilingual Insurance Verification Specialist to join the team!
In this role, you will verify life and health insurance applications directly with potential customers. This is a vital part of our Company’s New Business and Underwriting process. The information you verify and gather directly affects whether the Company will decline or issue a policy.
This is a remote / work-from-home position.
What You Will Do
Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment. Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed. Clearly explain the application process to potential customers. Accurately complete additional paperwork as needed. Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database. Transfer calls to the appropriate department as needed. Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's). Be enlisted in special projects that encompass making numerous outbound calls, recording activities requested by/from customers, etc.
What You Can Bring
Minimum typing requirement of 35 wpm. Bilingual English and Spanish preferred Superior customer service skills required – friendly, efficient, good listener. Proficient use of the computer, keyboard functions, and Microsoft Office. Ability to multitask and work under pressure. Knowledge of medical terminology and spelling is a plus. Excellent organization and time management skills. Must be detail oriented. Have a desire to learn and grow within the Company.
Reliable and predictable attendance of your assigned shift. Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You
Competitive compensation designed to reflect your expertise and contribution. Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan. Paid holidays and time off to support a healthy work-life balance. Parental leave to help our employees welcome their new additions. Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. Company-paid counseling for assistance with mental health, stress management, and work-life balance. Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.