Full Description

About the Role We are seeking a detail-oriented and proactive Virtual Assistant (VA) to support high-volume driver verification operations for a trucking organization. This role is critical to ensuring timely completion of employment, safety, and compliance verifications for commercial drivers. The ideal candidate is highly organized, persistent in follow-up, comfortable communicating with external contacts, and capable of managing sensitive data with strict confidentiality.

Key Responsibilities Driver Employment & Safety Verification ● Research prior employers and relevant contacts using online tools and databases ● Initiate verification requests via email, electronic fax, or other approved channels ● Conduct outbound calls to confirm contact information and submission details ● Follow up consistently until completed verifications are received ● Track progress across multiple requests per driver application ● Maintain documentation and status updates in internal systems

Process Coordination ● Manage verifications covering the past three years of employment history ● Obtain drug and alcohol, safety, and accident history reports from previous employers ● Handle high-volume workloads where a single application may involve multiple employers (often up to 10) ● Ensure completion within internal turnaround targets

Data Security & Compliance ● Handle confidential personal information (e.g., SSN, driver’s license data) with strict adherence to security protocols ● Comply with all confidentiality agreements and data protection policies ● Utilize secure systems for document transmission and storage

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Required Skills & Qualifications Strong computer proficiency and ability to learn new systems quickly Excellent internet research skills (e.g., locating company contacts and verification channels) Clear and professional verbal and written communication skills Confidence making outbound calls and speaking with business representatives Exceptional organizational skills and attention to detail Ability to manage multiple tasks simultaneously and meet deadlines Persistent follow-up mindset with strong task ownership Reliable internet connection and quiet workspace

Preferred Qualifications Experience working for a trucking company, transportation firm, or truck driver recruitment agency Background in driver recruiting, onboarding, safety/compliance, or DOT-related administrative support Experience with employment verification for commercial drivers Familiarity with industry-standard forms and processes for driver history checks Experience in high-volume recruiting or onboarding environments Familiarity with electronic fax platforms and document management tools Experience handling sensitive or regulated data

Work Model & Growth Opportunity Initial focus on driver verification processes Opportunity to expand into additional administrative or compliance tasks based on performance Month-to-month contract structure

Ideal Candidate Profile Has experience supporting trucking operations or driver recruiting teams Is not hesitant to make phone calls to unfamiliar organizations Thrives in fast-paced, high-volume environments Can independently track tasks and ensure nothing falls through the cracks Demonstrates persistence, professionalism, and accountability Values accuracy, confidentiality, and process discipline