Role & seniority: Testing Delivery Head; senior leadership role (15+ years in testing/quality engineering; 16–18 years indicated).

Stack/tools: Banking domain QE (functional, API/integration, web/mobile, data/batch, performance, security, non-functional); test strategy, metrics & dashboards; test planning/estimation; defect RCA; automation across UI/API/Mobile/Backend; framework design, tool selection, reusable assets; CI/CD, DevOps pipelines; cloud-native testing, containerization; GenAI-enabled testing (AI-assisted design, script generation, autonomous execution, defect analytics).

Top 3 responsibilities

Own end-to-end testing delivery for a large banking account, including governance and continuous improvement.
Lead client/stakeholder engagement, transformation programs, and strategy aligned to SLAs/KPIs.
Manage large, distributed teams (150+ FTEs) across onshore/offshore models and oversee P&L, risk mitigation, and program stability.

Must-have skills

Deep banking domain expertise (Retail/Corporate Banking, Payments, AML/regulatory reporting).
Extensive testing/quality engineering leadership; end-to-end testing, test strategy, governance.
Automation leadership (UI/API/Mobile/Backend), framework design, tool selection.
GenAI-enabled testing knowledge or strong interest.
Large-scale program/portfolio management, stakeholder management, governance.
Experience with multi-technology/multi-vendor landscapes and offshore/onshore

Full Description

Job Role- Testing Delivery Head

Location - London, UK

Job Description

Domain - Banking Account

Role Summary The Testing Delivery Head will lead end-to-end testing delivery, quality governance, and transformation initiatives for a large-scale banking account. The role requires deep expertise in software testing, banking domain knowledge, automation, and GenAI-driven quality engineering. This position demands strong delivery leadership, customer engagement excellence, and the ability to manage large distributed teams across global delivery environments.

Experience & Overall Capability

16 to 18 years of experience in Software Testing / Quality Engineering

Extensive experience in Banking & Financial Services, including

Retail & Corporate Banking
Payments & Cards
Trade Finance
Risk & Compliance
AML & Regulatory Reporting
Proven ability to manage large enterprise accounts with multi-technology and multi-vendor landscapes
Experience working in onsite–offshore global delivery models

Testing & Quality Engineering Expertise

Strong experience in delivering end-to-end testing services across

Functional Testing & System Integration Testing
API & Integration Testing
Web & Mobile Testing
Data, Batch & Backend Validation
Performance, Security & other Non-Functional Testing areas
Expertise in defining testing strategy, test architecture, and quality frameworks aligned with business and regulatory needs.

Capabilities include

Test planning, estimation & governance
Quality metrics, dashboards & KPI tracking
Defect management & RCA-driven quality improvements
Risk-based testing models

Automation, Architecture & Transformation

Strong exposure to automation across UI, API, Mobile, and Backend layers

Ability to guide architects and automation leads on

Framework design and implementation
Tool selection and overall automation strategy
Reusability and modularity in automation assets

Experience in driving transformation initiatives such as

Shift-left / Shift-right approaches
Cloud-based testing strategies
CI/CD and DevOps-driven automation pipelines
Knowledge of cloud-native testing, containerization, and data-centric test strategies

GenAI & Innovation Enablement

Experience or strong understanding of GenAI-led testing acceleration

AI-assisted test design, script generation, and validation
Intelligent test optimization, prioritization, and autonomous execution
Self-healing automation frameworks
AI-based defect prediction & analytics
Ability to conceptualize, pitch, and deliver AI-led testing solutions to clients
Drives continuous improvement and innovation across testing teams

Delivery & Account Management

Full ownership of testing delivery across the account
Responsible for planning, governance, execution, and continuous improvement
Ability to identify and mitigate delivery risks early
Experience in transitioning and stabilizing large testing programs
Ensures alignment with contractual SLAs, KPIs, and quality standards

Client & Stakeholder Management

Acts as a trusted advisor to senior IT, Business, and Operations stakeholders

Leads customer interactions in

Delivery and quality reviews
Transformation & innovation discussions
Strategic roadmap definition
Ensures expectations are clearly defined, aligned, and met
Collaborates with customer teams in agile and governance ceremonies

People & Talent Management

Experience managing large teams (150+ FTEs) across multiple locations

Responsibilities include

Talent acquisition & onboarding
Capability building & upskilling
Mentoring senior managers, architects, and leads
Ability to build a high-performance testing organization
Encourages servant leadership and fosters a culture of ownership
Engages with internal CoE teams, partners, and academic institutions for talent development

Operational & Financial Responsibility

Accountable for testing delivery P&L, including

Revenue
Margins
Utilization
Cost & productivity optimization

Works closely with sales, pre-sales, and leadership on

Account mining and expansion opportunities
Proposal creation and solution positioning
Ensures compliance with customer and organizational governance policies

Governance & Ways of Working

Strong knowledge of Agile, Hybrid, and Scaled Agile operating models
Establishes governance frameworks tailored to enterprise programs
Ensures transparency through metrics, dashboards, and reporting mechanisms
Drives continuous improvement in delivery processes, productivity, and quality maturity

Key Skills Summary Banking Domain Expertise Testing Delivery & Quality Engineering Automation & Test Architecture GenAI-led Testing Enablement Large-scale Team & Account Management Client Engagement & Transformation Leadership Financial & Operational Management

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