Role & seniority: Housekeeping Inspector/Supervisor (Quality Assurance Supervisor) - mid to senior level, supports Director/Assistant Director in supervising and coaching housekeeping staff.

Stack/tools: Cleaning and linen supplies management; inventory control for linens/equipment; room inspection checklists; maintenance work orders; coordination with maintenance/front desk systems.

Top 3 responsibilities

Supervise, train, and coach housekeeping staff; ensure duties are performed efficiently.
Inspect guest rooms, common areas, and storerooms for cleanliness; document results and issue work orders; report damages.
Coordinate with maintenance, front desk, and other departments to ensure operations and guest satisfaction; address guest concerns.

Must-have skills

Strong communication and professional interaction with guests, coworkers, and supervisors.
Reliability, responsibility, honesty, and teamwork.
Ability to stand for long periods and adapt to varying schedules (weekends/holidays).

Nice-to-haves

Previous housekeeping supervisory or quality assurance experience.
Experience with inspections, labor/stock management, and cross-department coordination.

Location & work type: On-site at resort/hotel; schedule varies with business needs, including weekends and holidays. Weekly pay; standard benefits per company policy.

Full Description

Overview

The Housekeeping Inspector/Supervisor (Quality Assurance Supervisor) is responsible for supporting the Director and Assistant Director of Housekeeping in the managing, training and coaching of all housekeeping associates, including, Housekeeping Room Attendants, Housepersons and Public Area Attendants to ensure the hotel’s quality standards are met. Additionally, based on business need, the Housekeeping Inspector/Supervisor (Quality Assurance Supervisor) will be expected to perform regular housekeeping duties as directed by resort management.

Responsibilities

Housekeeping Inspector/Supervisor (Quality Assurance Supervisor) responsibilities include, but are not limited to

Assists with the supervision, training, and coaching of housekeeping staff, ensuring they understand their duties and perform them efficiently
Thoroughly inspects the hotel’s guest rooms, common areas, and storerooms to ensure cleanliness standards are met
Updates appropriate team members of the status of each guest room
Documents the results of the room inspections, resolve deficiencies, and write work orders for maintenance issues
Inspects for any damages and immediately reports to the manager
Efficiently manages, stocks, and controls linen, supplies, and equipment and closets
Performs cleaning duties based on business volume and the resort’s needs
Completes daily room assignments/section assignments for Housekeeping Room Attendants, Housepersons, and Public Area Attendants if needed
Coordinates with other departments, such as maintenance and front desk, to ensure seamless operations and guest satisfaction
Addresses guest concerns promptly and effectively, taking appropriate actions to resolve issues
Greets guests and provides prompt and courteous service

Clean the resort guest rooms/condos as required, including, but not limited to: dusting, vacuuming, changing linens, trash removal, cleaning bathrooms, kitchen area, and common areas Other duties as assigned

Qualifications

What are we looking for? Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays Must be able to stand for long periods of time Passion for providing exceptional service to guests and team members Responsibility, reliability, and honesty Teamwork and collaboration Must be able to communicate clearly and professionally with guests, coworkers and supervisors What can you look forward to? All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits

Medical and Dental insurance