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SIRS INC • Boonville, Indiana, United States
Salary: $17 - $19 / hour
Role & seniority
Title: Program/Quality Assurance Coordinator (mid-level) supporting services for individuals with disabilities
Seniority: Not explicitly stated; requires both collaboration and some managerial exposure
Stack/tools
Microsoft Office Suite (especially Excel)
Agency client services software (electronic file updates)
Documentation, planning, and quality assurance processes
Certifications: CPR, First Aid (training provided); CPI Training Certification
Top 3 responsibilities
Quality Assurance and regulatory compliance: monitor client outcomes, ensure services meet mandates, assist with QA reviews and corrective actions; ensure goals align with individual plans
Team support and development: ensure consistent service delivery, provide training and direct support during emergencies to maintain continuity
Documentation and liaison: manage files (physical and electronic), maintain communications with case managers, behavior specialists, service providers, and families; assess customer satisfaction and maintain relationships
Must-have skills
Strong organizational and collaboration abilities
Proficient in Microsoft Excel and documentation/planning
Excellent verbal and written communication; customer service orientation
Time management, problem solving, and ability to work independently or with diverse groups
Ability to manage conflict and coordinate with internal/external teams
Nice-to-haves
Bachelor’s degree (preferred)
Prior direct ser
Assisting individuals to achieve THEIR best life is what we do, and we'd like you to join us!
This position ensures quality services to individuals with disabilities.
Team Support & Development
Assure communication, consistency of service delivery, and proper training is completed.
Provide direct service for team members during unexpected emergencies to maintain continuity of service delivery.
Quality Assurance
Monitor client outcomes and required documentation.
Ensure quality of services per regulatory requirements and other mandates
Ensure that housing, community access, medical, and social wants and needs of the client are reflected in the design of their services.
Monitor service activities to ensure the service provided adequately reflect identified goals within the individual plans.
Cooperate and assist internal and external authorities with Quality Assurance Reviews, investigations, and any related corrective actions.
Attend all annual and quarterly meetings as required.
Communicate regularly with all Case Managers, Behavior Specialists, and other service providers, as well as the Parent/Guardians, Individuals Served, and Team Members who provide services.
Assure customer satisfaction is measured for employment services, and ensure a process is in place for documentation of survey results.
Financial Management
Assist Residential and Community Specialists in monitoring the utilization of services.
File Management
Maintain or ensure permanent file at the office for all Region 2 clients, and ensure all documents are in file and up to date.
Ensure that electronic files are updated in agency client services software.
Provide Quality Assurance checks to ensure that CSs maintain home files and appropriate tracking forms.
Record Keeping & Reporting
Public Relations
Assesses customer satisfaction.
Maintains relationships with individuals served and their support team.
Establishes relationships and maintains communication with external case managers, behavior specialists, and other specialists
Certifications: CPR, First Aid (training provided); CPI Training Certification
Physical Requirements: Lifting and/or carrying of objects weighing up to 30 lbs. Ability to exert sufficient grip to pick up a 12 oz. can of soft drink. Work while standing, walking, and in seated position.
Must have reliable transportation, valid driver’s license, current vehicle insurance, and must pass a comprehensive criminal background check.
Schedule: Monday, Wednesday, Friday 9am-5pm
SIRS, Inc. is a qualifying organization under the federal Public Service Loan Forgiveness program.