Full Description

Here at The Arc Gloucester, we offer the unique opportunity to combine your professional experience with your passion to help individuals with intellectual or development disabilities

For 67 years The Arc Gloucester has provided innovative programs and services to individuals with intellectual and developmental disabilities.  We have made a difference in the lives of many people and are very proud of that. But it's the individuals we service who bring our programs to life with their creativity, excitement, humor, talent, and so much more!

Summary: The Quality Assurance Coordinator audits and assesses programs’ performance and compliance to ensure the establishment and continuity of standards of operations that meet or exceed those established by The Arc Gloucester, in compliance with regulatory standards.

Position: Full-time (40 hours), exempt.  Typical hours are Monday-Friday 9am – 5pm.  This position operates primarily in an office setting with travel to locations throughout Gloucester County.  This position is supervised by the Managing Director of Compliance.

Essential Duties and Responsibilities

• Strong focus on the review of program and individual financial ledgers, spendings, SNAP Card usage and inventory

• Conduct and attend regular meetings with program management to share financial findings on the program and individual level.

• Training new management on processes and regulations, ensuring compliance with agency financial policies and procedures

• Performs unannounced quality assurance checks of programs, citing staff shortages, health/safety and facility concerns, as well as speaking with staff about their knowledge of regulations, protocols, etc.

• Database management (Therap)

• Supports recruiting, reviewing resumes, screening candidates and scheduling interviews

• Conducts and completed investigations, confidentiality and reports findings as required

• Maintains an accurate paper and electronic filing system for audits conducted

• Communicates program performance and compliance through documented reporting to the respective Residential Manager, Director, and/or Administrator

• Will be required to travel to agency sites for auditory reviews and assessment

• Primary department, work location and schedule may vary

• Maintain confidentiality

• Comply with the DDD Program Manual, The Arc Gloucester Policies and Procedures Manual and applicable state, local and federal regulations, including any COVID-19 vaccination mandates & policies