Role & seniority: Quality Assurance / Improvement Coordinator (mid-level)

Stack/tools: Quality Assurance/Improvement processes; data extraction from clinical/behavioral health EHR systems; dashboards and reports using spreadsheets; Microsoft Word, Excel, Outlook; data transfer between systems

Top 3 responsibilities

Coordinate QA/I committees (meeting notices, minutes, packets) and provide support
Conduct internal audits/inspections; prepare summary reports and feedback to departments
Perform PDSA cycles, track contractual requirements, and prepare analytical reports; support external reviews (UDS, FTCA, COA)

Must-have skills

High School Diploma; 3–5 years in quality assurance, program management, or monitoring
Health Information Management knowledge and procedures; familiarity with health programs
Strong computer, analytical, and data-entry skills; ability to handle high-volume data
Effective written and oral communication; understanding of contracts; proficient in Word/Excel/Outlook
Type 25–35 wpm

Nice-to-haves

Access to a vehicle and valid driver’s license
Experience with health information systems and risk management programs

Location & work type: Full-time role with standard business hours (8:30 am–5:00 pm); on-site work schedule not specified; benefits include PTO, medical/dental/vision, 403(b), and potential Public Service Loan Forgiveness.

Full Description

Cherishing Our Children Since 1977

Helping children and families help themselves to live a better life and build a stronger community.

The Center for Family and Child Enrichment (CFCE) is dedicated to helping children and their families by providing the right services and solutions based on individual needs. CFCE is constantly evolving to better support our community.

As a Quality Assurance /Improvement Coordinator you will assist with the coordination and implementation of the organization’s Quality Assurance (QA), Quality Improvement (QI) and Risk Management programs. This position entails a flexible work schedule-generally 8:30 am - 5:00 pm, including a half hour lunch period.

Why join CFCE

You will make an invaluable impact in the community
We offer growth and professional development opportunities
You may qualify for Public Service Loan Forgiveness
We offer benefits; PTO, Medical, Dental, Vision, 403b retirement plan and more for qualified positions.

Some of the Functions Include

Coordinate standing and adhoc QA/I Committees by providing required support functions, such as meeting notices, minutes, and meeting packets.
Extract data from clinic, behavioral health electronic health/clinic systems, and child and family programs within established timeframes, and perform requested reviews.
Administer and summarize patient and client feedback surveys.
Summarize and prepare graphs for peer reviews, clinical quality measures, and performance improvement activities.
Conduct internal audits and inspections, and prepare summary reports and provide feedback to each department
Perform PDSA (Plan-Do-Study-Act) to plan and implement changes, study the results of the changes, and act on outcomes of assessments.
Track contractual requirements to validate compliance and prepare analytical reports.
Provide reports of aggregated data using spreadsheets, graphs and other application as assigned.
Provide support for external reviews and reporting, such as UDS, FTCA, and COA.
Work closely with Director, Quality Improvement and Risk Management to ensure ongoing compliance with the organization’s QA/QI and Risk Management programs.

Minimum Education/Experience

High School Diploma
A minimum of three-five years of experience in monitoring or managing quality assurance, -OR- program management
Programs and Health information management knowledge
Knowledge Health Information Management procedures.
Knowledge of Emergency Procedures
Knowledge in Child Welfare Programs and Human/ Social Services

QUALITY ASSURANCE COORDINATOR