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Wipro • Warszawa, Pomeranian Voivodeship, Poland
Role & seniority: Service Delivery Manager for QA projects (senior/lead level)
Stack/tools: QA methodologies, test automation, hardware/software integration; preferred: AR/VR, Azure/AWS, CI/CD, transition management
Own end-to-end delivery of QA services, align with SLAs and client objectives
Manage client relationships, communications, escalations, and governance
Lead, mentor, and capacity-plan QA teams; drive process improvement and delivery excellence
10+ years in QA/testing or service delivery; ≥5 years in managerial/delivery lead roles
Strong QA expertise, test automation, and hardware/software integration
Proven service delivery, client management, SLA tracking, and stakeholder engagement
Project, financial, and risk management; process improvement and compliance focus
AR/VR knowledge; cloud platforms (Azure, AWS); CI/CD; transition management
Certifications: PMP, ITIL, ISTQB, Agile, or related
Vendor management, multi-site delivery; exposure to AI/ML-driven QA analytics
Location & work type: Hybrid (Warsaw or Gdańsk office); work week Sunday–Thursday; client-facing, multinational environment
As a Service Delivery Manager for QA projects, you will own the end-to-end delivery of quality assurance services for Applications & devices (including AR/VR systems). You’ll lead a multidisciplinary QA team, manage client relationships, ensure operational excellence, and drive continuous improvement across all delivery streams. This role requires a blend of technical QA expertise, people management, and strategic service delivery leadership.
· Service Delivery Ownership: Oversee the planning, execution, and delivery of QA services, ensuring alignment with client expectations, SLAs, and business objectives.
· Client Engagement: Act as the primary point of contact for clients and stakeholders, managing communications, escalations, and relationship-building.
· Team Leadership: Lead, mentor, and develop QA engineers and leads, fostering a high-performance culture focused on quality and accountability.
· Resource & Capacity Management: Allocate resources, manage team workload, and optimize capacity to meet project demands and deadlines.
· Operational Excellence: Implement and monitor QA processes, metrics, and best practices to ensure efficient, scalable, and compliant delivery.
· Risk & Issue Management: Proactively identify delivery risks, manage escalations, and drive resolution of issues impacting service quality or timelines.
· Continuous Improvement: Champion process optimization, automation, and innovation in QA delivery; introduce new tools and methodologies for better outcomes.
· Governance & Compliance: Ensure adherence to organizational policies, regulatory standards, and audit requirements.
· Transition & Onboarding: Lead transitions for new projects, clients, or vendors, ensuring seamless onboarding and knowledge transfer.
· Financial Management: Track budgets, forecast resource needs, and manage costs to ensure profitable service delivery.
· Education: Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or related field.
· Experience: 10+ years in QA, software/hardware testing, or service delivery roles, with at least 5 years in a managerial or delivery lead capacity.
· Technical Expertise: Strong understanding of QA methodologies, test automation, and hardware/software integration.
· Service Delivery Skills: Proven experience in managing service delivery for large-scale QA projects, including client management and SLA tracking.
· Leadership & People Management: Demonstrated ability to lead teams, manage performance, and drive engagement.
· Project & Financial Management: Experience in project planning, budgeting, and resource management.
· Process Improvement: Track record of driving operational improvements and implementing best practices.
· Stakeholder Engagement: Excellent communication, negotiation, and relationship-building skills.
· Compliance & Audit: Familiarity with quality audits, compliance frameworks, and regulatory standards.
Preferred Skills: Knowledge of AR/VR, cloud platforms (Azure, AWS), CI/CD pipelines, and transition management.
· Certifications: PMP, ITIL, ISTQB, Agile, or relevant service delivery/QA certifications are a plus.
Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
Premium medical services for employees and family members (Luxmed)
Life & Disability Insurance for employees and family members (Generali)
Profitable Voluntary Pension Fund
Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
Integration and cultural events for employees
Reward and recognition programs for high performers
Employee Referral bonuses
Relocation assistance: accommodation, travel, and other covered expenses
Friendly and inclusive company culture