Full Description

What is Landstar? Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.

Location: Onsite in Jacksonville, FL

Schedule: Monday - Friday, 9am-6pm

Salary: $18.00 - $22.15 per hour based on experience What work will you perform? In this role, you will serve as a critical member of the team responsible for administering Landstar’s Drug and Alcohol Testing Program in full compliance with DOT regulations. This position requires a high level of professionalism, attention to detail, and the ability to confidently manage potentially escalated and time-sensitive situations. This position regularly communicates with drivers, agents, and internal departments combining regulatory compliance, customer service, and administrative oversight. Your experience with strong judgment, professional composure, and consistent follow-through are essential to ensuring an accurate, confidential, and compliant testing process.

Essential Responsibilities

• Handle inbound and outbound calls and provide quality customer service
• Adhere to all policies regarding confidentiality
• Process and audit drug and alcohol testing results and related paperwork
• Work with various third-party contractors
• Run and distribute quarterly random notification lists to various departments
• Train representatives throughout the company
• Process third party invoices
• Create and distribute weekly, monthly, quarterly and annual reports
• Other duties as assigned

Required Minimum Experience and Education

• High school diploma or GED
• One year of customer support experience in an administrative environment

Preferred Experience and Education

• One year of experience with DOT rules and regulations
• One year of inbound and outbound call center experience

Knowledge, Skills, and Abilities

• Outstanding internal and external customer service experience
• Ability to work independently without direct supervision
• Conflict resolution
• Strong organizational and multitasking skills
• Strong communication skills in all modes; ability to multitask in multiple electronic systems/platforms
• Ability to follow oral and written instruction