Role & seniority: Quality Assurance Officer (mid-level)

Stack/tools: Mortgage process knowledge; QA framework and risk assessment; underwriting/completions concepts; familiarity with Companies House and Land Registry checks; collaboration with QA and senior stakeholders

Top 3 responsibilities

Review Companies House and Land Registry to ensure First Legal Charge is registered in Landbay’s favour
Assess offered/completed cases against underwriting standards and policy, with oversight from senior QA
Manage own caseload, provide timely feedback to key business areas, and support training to develop autonomy

Must-have skills

Knowledge of mortgage processes, QA framework, and risk assessment
2 years’ underwriting or completions experience
Ability to manage caseload, review high volumes of content, and present analyses to senior audiences
Strong communication, objectivity, and teamwork; quick learner; good decision-making

Nice-to-haves

Recent experience in mortgage lending
Interest in developing analytic skills and presenting insights to executives
Location & work type: Based in Victoria, central London; hybrid/flexible work with up to 3 days wfh per week; report to Quality Assurance Manager

Full Description

Quality Assurance Officer

About Landbay We are an award-winning mortgage platform, created for our customers, designing better ways to buy-to-let. Our vision is to become the ‘go-to’ funding partner in the private rental sector. At Landbay, we focus on the customer, and we bring together the best people and partners, leveraging our data, technology, and market expertise – to give people what they really need. Today we are the UK’s leading prime Buy-to-let marketplace mortgage lender having lent circa £4bn in partnership with our funding partners. Join Landbay and you’ll be part of a growing, ambitious, and supportive team, where everyone is encouraged to contribute, regardless of age or experience. Our team, our community, and the wider world matters to us, as much as the work we do. We’re building a company we love, and we hope you’ll love it too.

For more information about Landbay please visit our website: https://landbay.co.uk/about-us

Key Responsibilities Review of Companies House and Land Registry to ensure that a First Legal Charge is registered in favour of Landbay Partners Limited. Review of offered and completed cases against agreed underwriting standards, policy and good commercial credit standards, with support and oversight from senior QA team members. Oversight of other areas of the business as and when required Help ensure company objectives are being met, particularly around remaining compliant. Involvement in training to ensure knowledge base is developed, with a view to becoming autonomous in the role. Managing individual caseload. Ability to provide timely and clear feedback to key business areas the role supports and the ability to respond to challenge proactively and collaboratively. Undertaking periodic training to upskill in all areas of the QA role.

Desired Skills & Experience Essential Knowledge of the mortgage process, the QA framework and key areas of focus when assessing risk An appetite for detailed learning about the financial services industry A broad understanding of the strategic priorities of the organisation, including how the QA role impacts this Quick learner with an ability to understand complex concepts A desire to develop analytic skills and hone the ability to present these to a senior audience Sound decision making skills. Good communication ability. Excellent team player. Ability to manage a caseload, meeting all expectations in delivery. Ability to review a high volume of content and identify the key issues. Ability to be objective when undertaking QA activity. 2 years Underwriting or Completions experience

Desirable Recent experience in the mortgage industry or from a lending role.

Location & Logistics Position is based in Victoria, central London, reporting to the Quality Assurance Manager.

The Application Process Those that are successful and shortlisted for the role will have three stage recruitment process containing a HR Screening and a second stage interview with the team and a final stage interview.

Benefits Regular Social events Generous holiday entitlement Share options Ability to work from home up to 3 days per week Generous pension scheme Health insurance Enhanced maternity/paternity leave Life Insurance Cycle to work scheme