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Pearson • India
Role & seniority
Stack / tools
Microsoft Office Suite (especially Excel)
Data analysis capabilities
Knowledge of testing systems and capacity planning processes (desirable)
Top 3 responsibilities
80%: Capacity management—assist client event planning, analyze data, identify event sites, manage test center schedules, and improve partner efficiency and throughput
10%: Data analysis and reporting management—define reporting needs with Program Managers, coordinate projects, adjust center schedules, communicate changes
10%: Other duties as assigned—documentation, process/tool improvements, long- and short-term planning
Must-have skills
Strong attention to detail and organizational ability
Excellent written and oral communication; influential and persuasive
Ability to plan, prioritize, multi-task, and manage deadlines
Problem-solving, analytical thinking, and independent working style
Team-oriented while capable of working alone
Proficiency with Microsoft Excel and basic data analysis
Nice-to-haves
Knowledge of Pearson VUE systems and testing processes
Understanding of end-to-end capacity management and planning
Experience with capacity planning methods and programming methodologies (desirable)
Location & work type
Overview
Pearson is the world's leading learning company, with 40,000 employees in more than 80 countries helping people of all ages to make measurable progress in
their lives. We have a simple mission: to help people make more of their lives through learning.
Pearson provides a range of education products and services to institutions, governments and direct to individual learners that help people everywhere aim higher and fulfil their true potential.
Pearson VUE is a business within Pearson PLC and is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 175 countries.
The Capacity Planning function sits in the Operations department of Pearson VUE. The Associate Capacity Planning Analyst role is responsible for managing the third party events process including creating schedule data and entering into the testing system. The Associate Capacity Planning Analyst is also responsible to ensure that all client and candidate expectations are met. The role will act as an advisor to the third party partners offering strategic capacity planning advice with the goal of increasing utilization and increased the volume of testing to the benefit of Pearson VUE and the third party partners.
Key Responsibilities
Above average attention to detail
Influential and persuasive communication skills
Effective time management and priority setting skills
Excellent planning and multi-tasking skills
Strong creativity and complex problem solving skills
Strong commitment to task and priorities
Working knowledge of Microsoft Office Suite, especially Microsoft Excel
Analytical skills with the ability to research and extract information.
Highly influential with excellent conflict management skills.
The ability to work to stretching targets and deadlines.
A demonstrated ability to communicate clearly and concisely with both oral and written forms.
Ability to operate within the team concept effectively and foster a unified team spirit along with the ability to work alone.
Be apprised of technologies and tools available
Continual professional development.
Key Activities
80% Capacity Management
Assist with annual and ongoing client event planning process. Perform associated client data analysis.
Identify sites to deliver events
Foster relationships with test delivery partners in order to build long term mutually beneficial improvements
Search out areas to focus the team’s experience and knowledge with a view to making the most impact
Provide guidance to partners to assist them to increase efficiency and throughput
Manage test centre schedules and blocks to ensure events are processed correctly
Create and maintain documentation of all team tools and processes
Assist with the development and continuous improvement of the event testing systems and processes
Participate in long and short term event planning, scheduling and blocking projects
10% Data Analysis and Reporting Management
Work with Program Managers to determine the needs of clients for reports and assist them in providing information or determine requirements for any enhancements.
Coordinate team projects for client and site analysis. Provide Program Managers and Regional Test Center Managers with summary of information and status or communicate changes.
Determine and adjust testing centre schedules for events and communicate with partners
10% Other duties as assigned
Essential Experience & Qualifications
Attention to detail
Organized
Above-average written and oral skills
Influence and persuasion communication
Awareness to quality and accuracy
Commitment
Independent worker
Self-starter
Planning, prioritizing and goal setting
Teamworking skills
Ability to problem-solve and utilize analytical & critical thinking
Multi-tasking
Working knowledge of Microsoft Excel, and similar software packages and tools.
Desirable Experience & Qualifications
Knowledge of Pearson VUE and systems and working knowledge of programming methodologies.
Thorough knowledge and demonstrable understanding of the end to end capacity management and planning process