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Network Knowledge Management Quality Assurance Lead at CACI - QATestingJobs.com
Network Knowledge Management Quality Assurance Lead
CACI • Virginia, United States
onsitefull-time
Posted Nov 7, 2025
Role & seniority: Network Capacity Management Quality Assurance Lead (senior/lead role)
Stack/tools: ServiceNow dashboards; ITSM; QA methodologies and tools; automation testing tools and scripting; collaboration with capacity management, network operations, engineering and support teams. Nice-to-have: Riverbed, Forward Networks; advanced ITIL certifications.
Top 3 responsibilities
Lead quality assurance for network capacity management processes, deliverables, and metrics; establish and maintain QA standards and best practices.
Manage end-to-end projects, track risks/issues, produce reports and briefings, and ensure senior management and stakeholders are informed.
Collaborate across capacity management, network operations, engineering, and support to implement improvements, perform quality audits, and assess impact of changes on services and CIs.
Must-have skills
TS/SCI with polygraph clearance
10+ years in related work; strong network capacity management knowledge
Proficiency in QA methodologies, testing tools, automation scripting
Excellent analytical, problem-solving, and communication skills; ability to work in a fast-paced environment
Nice-to-haves
Experience with Riverbed/Forward Networks
Advanced ITIL certifications or specialized training
Location & work type: Full-time on-site/remote arrangement as applicable; travel up to 10% (local).
Full Description
Network Knowledge Management Quality Assurance Lead
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
The Opportunity: We are seeking an experienced and detail-oriented Network Capacity Management Quality Assurance Lead to join our team. The lead will be responsible for ensuring the quality and accuracy of network capacity management processes, performance, tools, and deliverables.
Responsibilities
Identifies and tracks program risks and action items to closure, and assess risk and cost of changes
Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff
Delivers briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives
Ensures senior management are always informed of appropriate activities and issues (early and frequently)
Ensures compliance with process-specific standards and policies, and stays abreast of process changes
Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed
Support measurement and reporting for weekly and monthly meetings and as required
Identify areas for improvement in practices and recommend solutions
Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution
Develops and maintains relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)
Leads efforts ensuring high performance and quality are consistent
Develop and maintain customer required and identify and recommend changes or additions to quality metrics and KPIs
Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects
Raises issues, questions and concerns; Validates results, reports discrepancies, and follows through to ensure that all issues are resolved
Collaborate with capacity management teams to resolve quality issues
Collaborate with network operations, engineering, and support teams to implement improvements
Develop and implement quality assurance strategies and processes for capacity management initiatives
Create and present regular reports on network availability and quality metrics to stakeholders
Lead quality audits of capacity management processes, documentation, and outcomes
Identify and implement best practices for network availability and resilience
Collaborate with engineering teams to ensure quality standards are met throughout project lifecycles
Ensure impact of changes to capacity on other services and Configuration Items (CIs) are effectively assessed
Lead a team of Capacity Management Process Analysts in day-to-day work
Qualifications
TS/SCI with poly required
Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
10+ years of related work experience
Good working knowledge of the Service Management workflows and ITSM processes
ITIL V3 or 4 certification and training
Experience with Network Capacity Management processes and practices
Strong understanding of network technologies and capacity management principles
Proficiency in QA methodologies, tools, and best practices
Experience with automation testing tools and scripting languages
Excellent analytical and problem-solving skills
Strong communication and interpersonal skills
Ability to work in a fast-paced, dynamic environment
Desired
Experience with network modeling tools such as Riverbed and Forward Networks
Advanced ITIL certifications or training
What You Can Expect
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is
$120,800 - $265,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
