Full Description

ServiceNow Test Engineer 📍 Bethesda, MD 📌 Full Time | On Site Join Synertex LLC and bring your expertise to a mission that matters. We're looking for a highly skilled ServiceNow (SNOW) Tester to support the IC Customer. The selected candidate will play a key role in testing and validating SNOW applications, workflows, and solutions to ensure seamless functionality and mission-critical performance.

This role requires hands-on experience with automated testing methods for SNOW platforms, deep attention to detail, and the ability to collaborate effectively with cross-contracting teams supporting parallel initiatives. The ability to work in a dynamic environment and maintain strong stakeholder relationships is essential.

RESPONSIBILITIES

• Conduct comprehensive testing of SNOW applications and workflows to identify, document, and escalate bugs and issues across all SNOW modules and functionalities.
• Develop and execute automated testing scripts for SNOW platforms, ensuring consistent performance and minimizing manual testing cycles.
• Validate SNOW design and development solutions, ensuring workflows adhere to specified requirements and align with organizational best practices.

Process Improvement & Quality Assurance

• Define and refine testing procedures, approaches, and best practices to optimize testing processes and improve reliability and functionality of workflows.
• Collaborate closely with developers and stakeholders to confirm issue resolution and retest systems to ensure fixes are implemented effectively.
• Track and report test results, providing metrics and insights directly to leadership to guide improvements and upgrades to the SNOW platform.

Collaboration Across Teams

• Work closely with contractors on multiple contracts and across teams to ensure seamless testing integration for interconnected systems and workflows.
• Participate in technical exchange meetings, reviews, and design workshops to ensure testing aligns with program objectives and stakeholder expectations.
• Build relationships with cross-functional teams, administrators, and leadership to ensure transparency, communication, and efficient testing processes.

REQUIREMENTS

• Active TS/SCI with Poly is REQUIRED

Experience & Skills

• Minimum of 13 years of professional experience, with demonstrated expertise in testing SNOW applications and workflows.
• Strong experience with automated testing tools and methodologies, particularly for SNOW platforms.
• Exceptional problem-solving skills, with attention to detail when identifying, documenting, and tracking software defects.

Interpersonal & Teamwork Skills

• Ability to collaborate across contracting teams, fostering cohesion while contributing to the success of parallel initiatives.
• Adept at explaining complex testing procedures and results to non-technical stakeholders and leadership.
• A proactive communicator who can anticipate challenges and navigate dynamic workflows across multiple teams.

Preferred Qualifications

• Familiarity with Intelligence Community (IC) environments, including workflows and mission-critical IT systems.
• Strong understanding of SNOW modules and capabilities, including workflow automation and integration best practices.
• Experience using testing management tools such as Automated Test Framework, or other tools suited to automated SNOW application testing.
• Relevant certifications in SNOW or testing-related areas, such as Certified Application Specialist (SNOW) or ISTQB Foundation Level Certification in Software Testing.