**Role & seniority: ** User Management / IT support (likely mid-level/entry-to-mid; no explicit seniority stated)

**Location & work type: ** Shift operations (location not specified; work type appears on-site due to equipment support)

**Stack/tools: **

Windows OS security controls
ITSM ticketing system (logging/closure)
Admin IDs / audit trail review
HMI access/unlock (FBE machines)
Manufacturing equipment interfaces for: date/time sync, recipe management, parameter changes
Backup & restoration support tools (system-level)

**Top 3 responsibilities: **

Manage manufacturing system user accounts and access (create/modify/deactivate/unlock, password resets; privilege groups and authorized user lists)
Admin/control configuration for production equipment (Windows security controls, HMI unlocks, printer message edits, parameter changes, date/time synchronization)
Operational support & compliance workflows (ITSM ticket handling, audit trail review support, software validation/SOP/support for QA, CAPA/deviation support)

**Must-have skills: **

Basic Windows systems knowledge and desktop troubleshooting
Understanding of user access management and password policies
Good written/verbal communication
Ability to work in shift operations

**Nice-to-haves: **

Pharma/manufacturing IT systems exposure
SOP documentation and compliance process knowledge
Experience supporting audits/validation and CAPA/deviation processes

Full Description

Key Responsibilities User ID creation, modification, deactivation, unlocking, and password reset activities. User privilege management and access rights administration. Creation and maintenance of privilege groups. ITSM ticket logging and closure management. Support in SOP preparation and User Management documentation. Date and time synchronization of manufacturing equipment. Recipe management activities. System backup and restoration support. Maintaining authorized user lists. Applying Windows security controls on manufacturing equipment. Audit trail review support. User management review support for QA teams. Support during software validation activities. CAPA and deviation handling support. SOP training support. Manufacturing equipment qualification support. Technical support during machine breakdowns. Audit trail review through Admin IDs post batch completion. Inkjet printer message editing through Admin access. Parameter setting modifications in machines/instruments through Admin IDs. Monthly Moisture Analyzer calibration support. HMI unlock activities for FBE machines through Admin access.

Requirements Required Skills Basic understanding of Windows systems and desktop troubleshooting. Understanding of user access management and password policies. Exposure to Pharma/Manufacturing IT systems preferred. Knowledge of SOP documentation and compliance processes preferred. Good written and verbal communication skills. Ability to work in shift operations.

Educational Qualification Graduation along with better written communication skills will be an added advantage.

IT & QA Desktop Support

Full Description