Full Description

Required Skills & Qualifications

• Experience as a QA Engineer, Tester, Business QA Analyst, or Application Support Analyst in system implementation or production support environments.
• Knowledge of Mexico Brokerage processes, customs clearance, parcel operations, logistics, or transportation workflows is required.
• Ability to understand functional requirements and convert them into test cases, validation steps, and expected results.
• Experience executing functional testing, regression testing, integration testing, defect validation, and UAT support.
• Experience documenting defects clearly and working with technical teams or vendors to support issue resolution.
• Strong analytical skills to troubleshoot application issues and determine whether issues are related to functionality, configuration, data, process, or user execution.
• Familiarity with QA/test management or issue tracking tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar.
• Good written and verbal communication skills, with the ability to explain issues clearly to business and technical audiences.
• Detail-oriented, organized, and capable of managing multiple assigned test cases or support tickets simultaneously.
• English and Spanish communication skills preferred."

Primary Responsibilities

• "Execute QA testing activities for the SLAMNET-Parcel implementation in Mexico, based on defined test plans, business requirements, and acceptance criteria.
• Create, execute, and document test cases, test scenarios, test results, and supporting evidence for SLAMNET-Parcel functionalities.
• Validate that system functionality supports Mexico Brokerage operational needs, including parcel processing, exception handling, data flows, and business rules.
• Identify, document, and report defects with clear reproduction steps, expected results, actual results, screenshots, logs, and business impact when applicable.
• Support defect triage by working with the QA Lead, vendor, technical teams, and business users to clarify issues and validate fixes.
• Perform functional, regression, integration, and UAT support testing as required during the implementation lifecycle.
• Provide second-level support for SLAMNET-Parcel by analyzing reported issues, validating whether they are functional defects, user issues, data issues, or configuration-related problems.
• Support business users during testing and stabilization by helping reproduce issues, documenting findings, and coordinating follow-up with the QA Lead.
• Maintain accurate testing documentation, defect logs, issue status, and validation evidence.
• Participate in daily or weekly implementation status meetings, providing updates on assigned test activities, open issues, risks, and blockers.
• Support go-live and post-go-live stabilization activities, including production issue validation and coordination with vendor support teams.
• Knowledge in Brokerage for Logistics projects (3 months - 1 year)
• Advanced english
• Remote
• Only Mexico