Full Description

Required Skills & Qualifications

• "Proven experience leading QA activities for system implementations, preferably in logistics, parcel, transportation, customs, or Brokerage-related environments.
• Strong understanding of Mexico Brokerage operations, customs processes, parcel clearance flows, regulatory requirements, and operational dependencies.
• Experience working as a liaison between business users, technical teams, vendors, and project stakeholders.
• Strong ability to translate business requirements into functional specifications, test scenarios, and validation criteria.
• Experience coordinating QA teams, assigning testing activities, reviewing test evidence, and following up on defect resolution.
• Strong knowledge of QA methodologies, defect management, test case design, UAT support, regression testing, and release validation.
• Experience using project tracking, QA, or defect management tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar.
• Strong communication, stakeholder management, documentation, and follow-up skills.
• Ability to manage multiple priorities, dependencies, risks, and escalations in an implementation environment.
• English and Spanish communication skills preferred, especially for vendor, business, and technical coordination."

Responsibilities

• "Lead the QA and implementation support activities for the SLAMNET-Parcel rollout in Mexico, ensuring alignment between business requirements, technical implementation, vendor deliverables, and operational readiness.
• Act as the main coordination point between the SLAMNET vendor, the client technical team, Brokerage business stakeholders, and QA resources.
• Track implementation progress, open items, defects, functional gaps, dependencies, risks, and required decisions throughout the implementation lifecycle.
• Translate Brokerage business needs and operational requirements into clear functional and technical requirements for the vendor and technical teams.
• Review, prioritize, and coordinate change requests or enhancements required by the Mexico Brokerage operation during the implementation phase.
• Define and coordinate QA test plans, test scenarios, acceptance criteria, defect tracking, and validation activities for SLAMNET-Parcel functionalities.
• Delegate testing activities to QA Engineers, ensuring proper execution, documentation, evidence collection, and timely follow-up of defects or issues.
• Validate that delivered functionality meets approved requirements before moving forward with business validation, UAT, release readiness, or production deployment.
• Support issue triage by analyzing defects, identifying business impact, coordinating with vendor/technical teams, and ensuring proper resolution.
• Provide regular status updates to project stakeholders, highlighting progress, blockers, risks, defects, and required escalations.
• Support go-live readiness activities, including final validation, defect closure, business sign-off support, and post-go-live stabilization.
• Ensure QA documentation, test evidence, defect logs, requirement traceability, and implementation tracking artifacts are properly maintained."
• Knowledge in Brokerage for Logistics projects (6 months - 1 year)
• Remote
• Advanced english
• Only Mexico