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Creativecircle • New York, New York, United States
Salary: USD 85–90 per hour
Role & seniority: Staff UX Researcher (freelance/contract)
Stack/tools: UX research methods across digital products; qualitative and quantitative approaches; usability testing (moderated/unmoderated), interviews, surveys, diary studies, card sorting, tree testing, concept evaluations; integrates analytics and market research data; collaborates with design, product, and marketing
Lead end-to-end UX research projects: define questions, select methods, recruit participants, conduct studies
Synthesize and present actionable insights to design, product, and marketing stakeholders
Collaborate with cross-functional teams to influence product and design strategy; champion customer voice in workshops; integrate diverse data sources into deliverables
Degree: Bachelor's with 4–5 years of UX research/related field, or Master's with ~3–4 years; equivalent portfolio acceptable
Proven experience with qualitative and quantitative research across digital products
Strong synthesis skills and ability to translate findings into strategic recommendations
Proficiency in a range of methods: usability testing, interviews, surveys, diary studies, card sorting, tree testing, concept evaluations
Ability to prioritize research initiatives and manage stakeholder relationships
Experience with journey mapping, market research, and simplifying complex workflows
FinTech or large tech company backgro
UX Researcher
Position Overview
A leading digital payments company is seeking a UX Researcher to join its P2P (peer-to-peer) consumer product team. This role is ideal for a curious, empathetic, and autonomous researcher who thrives in cross-functional environments and is passionate about uncovering user insights to shape product strategy and design.
The Staff UX Researcher will be responsible for independently planning and executing research initiatives that inform product development and enhance user experience. This includes synthesizing past research, identifying new opportunities, and collaborating closely with design, product, and marketing teams.
Key Responsibilities
Lead end-to-end UX research projects: define research questions, select methodologies, recruit participants, and conduct studies. Synthesize and present actionable insights to stakeholders across design, product, and marketing teams. Collaborate with cross-functional teams to influence product and design strategy. Integrate findings from various data sources (e.g., analytics, market research) into research deliverables. Champion the voice of the customer in design sprints and workshops. Contribute to the evolution of research practices and workflows within the Experience Design organization. Support design critiques and guide designers using research-backed insights. Conduct literature reviews and share synthesized findings with stakeholders.
Qualifications
Bachelors degree with 4-5 years of experience, or Masters degree with 34 years in UX research, HCI, psychology, cognitive/social sciences, or related fields. Equivalent portfolio experience also considered. Proven experience conducting qualitative and quantitative research across digital products and platforms. Strong skills in synthesizing research findings and translating them into strategic recommendations.
Proficiency in a range of research methods: usability testing (moderated/unmoderated), interviews, surveys, diary studies, card sorting, tree testing, and concept evaluations. Demonstrated ability to prioritize research initiatives and manage stakeholder relationships. Experience in fintech or large tech companies is a plus.
Bonus: Experience with journey mapping, market research, and simplifying complex workflows.
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data.
Benefits
Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.
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Brenna Belardinelli - Lead Recruiter, National Delivery
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 11/05/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
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