**Role & seniority: ** Customer Quality Engineer (Hardware Engineering group); senior IC with independent work and technical leadership (2+ years in leadership role suggested).

**Stack/tools: ** Not explicitly stated. Work includes quality metrics/reporting, customer audits, problem containment/root cause analysis, and cross-functional coordination—likely using standard QA/issue-tracking and presentation tools, but tools are unspecified.

**Top 3 responsibilities: **

Lead customer communications (conference calls, F2F) for hardware quality issues and issue resolution.
Track customer quality metrics and provide regular reporting to customers and internal management.
Coordinate customer audits and drive technical responses (containment, root cause, corrective/preventative actions, recovery plans).
Must-have skills:
- Hardware engineering experience (preferred 8+ years; minimum varies by degree).
- Strong technical communication (verbal/written) to assimilate complex technical details and present action plans.
- Ability to assess results, direct working teams, and influence decisions impacting beyond the immediate group.
- Experience with customer/supplier issue resolution and customer-facing technical discussions.
Nice-to-haves:
- 4+ years customer communications; 2+ years dealing with suppliers driving resolutions.
- 2+ years technical leadership with/without direct report

Full Description

Company

Qualcomm Communication Technologies Ltd.

Job Area

Engineering Group, Engineering Group > Hardware Engineering

General Summary

Job Description
As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives
digital transformation to help create a smarter, connected future for all. As a Qualcomm Customer Quality Engineer, you will establish a close relationship with our data center customers, lead all quality communications with them, internally drive resolutions for their reported problems and be the voice of the customer to the internal teams.

Preferred Qualifications

Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field.
8+ years of Hardware Engineering or related work experience.
4+ years technical and business customer communications
2+ years of experience dealing with suppliers in driving issues resolutions
2+ year in a technical leadership role with or without direct reports.

Principal Duties and Responsibilities

Lead conference calls and F2F meetings with Customers related to quality
Track Customer quality metrics with regular reporting to the customer and internal management
Coordinate and participate in Customer audits

Assimilate communicated technical details

(a) Understand the critical elements of the issue and provide direction to the working team
(b) Assess the results from various technical activities and formulate responses to customers with quality and customer goals in mind
Interface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed
Craft customer presentations covering containment, root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints
Work cross functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement, increasing customer satisfaction

Level of Responsibility

Works independently with minimal supervision.
Provides supervision/guidance to other team members.
Decision-making is significant in nature and affects work beyond immediate work group.
Requires verbal and written communication skills to convey complex information. May require negotiation, influence, tact, etc.
Influence key organizational decisions.
Minimum Qualifications
Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 8+ years of Hardware
Engineering or related work experience.
OR
Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 6+ years of Hardware Engineering
or related work experience.
OR
PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related
work experience.

Minimum Qualifications

Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience.
OR
Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience.
OR
PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience.

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Customer Quality Engineer, Staff