Full Description

About Position

We are seeking an experienced QA Lead with 6+ years of experience to lead quality assurance initiatives for Salesforce Service Cloud implementations.

Role: Salesforce Automation QA - AccelQ

Location: All Persistent Locations

Experience: 6+ Years

Job Type: Full Time Employment

Mandatory Mention 3 skills: Salesforce,Salesforce Automation testing in AccelQ tool, Service Cloud

What You'll Do

QA Leadership: Own end-to-end QA strategy, planning, and execution for Salesforce Service Cloud programs

Automation (AccelQ): Design, develop, and maintain scalable automation frameworks and reusable assets using AccelQ

Service Cloud Testing: Validate key functionalities including Case Management, Omni-Channel, Knowledge Base, and Service Console

Workflow & Integration Testing: Ensure quality across case lifecycle, routing, SLAs, and integrations with external systems

CI/CD & Test Execution: Integrate automation suites with CI/CD tools (e.g., Jenkins, Azure DevOps, Copado) and manage regression cycles

Defect & Quality Management: Drive defect lifecycle, quality metrics, reporting, and release readiness

Stakeholder Collaboration: Work closely with business, product, and technical teams to ensure comprehensive test coverage

Expertise You'll Bring

6+ years of QA experience with 4+ years in Salesforce testing Strong expertise in Salesforce Service Cloud processes and data model Hands-on experience with AccelQ automation (must-have) Experience in functional, regression, integration, and validation testing

Strong understanding of

• o Case lifecycle, Omni-Channel routing, entitlement & SLA management
• Experience in API testing (REST/SOAP) and integrations
• Exposure to CI/CD pipelines and Agile methodologies
• Proven experience in leading QA teams and driving automation adoption
• Strong stakeholder management and communication skills
• Ability to drive quality ownership and continuous improvement initiatives
• Experience with multi-cloud Salesforce implementations
• Exposure to data validation/testing tools (e.g., Valgenesys)
• Bachelors degree in Computer Science, Information Technology, or related field.
• Salesforce Certifications (Admin / Service Cloud Consultant)

Benefits

Competitive salary and benefits package Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups

Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

We support hybrid work and flexible hours to fit diverse lifestyles. Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let’s unleash your full potential at Persistent - persistent.com/careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”