
Local Driving Test Centre Manager (LDTM)
Gov UK • Leeds, England, United Kingdom
Salary: £35,663 / year
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Role & seniority
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Local Driving Test Centre Manager (LDTM), local operational management role within DVSA
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Manages teams; line management of up to 14 staff (examiners/operational staff across multiple test centres)
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Stack/tools
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Uses metrics, monitoring tools, and management information/processes (specific tools not named)
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Relies on performance management system and operational procedures
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Top 3 responsibilities
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Set performance expectations, monitor outcomes, and give feedback to meet delivery targets
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Monitor/manage examiner performance and ensure tests are conducted/assessed correctly using metrics and MI
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Ensure consistent customer service and fair, uniform implementation of the Performance Management System
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Must-have skills
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Proven experience leading/managing teams
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Experience handling/resolving customer complaints per procedures/standards
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Ability to analyse and interpret data/information to improve performance and make sound decisions
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Licence requirement: hold full Category B UK/EU licence continuously for 3 years, no more than 3 penalty points
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Nice-to-haves
- Not explicitly stated; role references potential professional qualifications (e.g., CIPD, PRINCE2, apprenticeships) supported by the department
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Location & work type
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Various locations across the UK (DVSA sector-based; detailed locations in full advert)
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**Pe
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Full Description
471407 Local Driving Test Centre Manager (LDTM) Driver and Vehicle Standards Agency
Apply before 11: 55 pm on Monday 17th August 2026
📍 Location: Various locations across the UK (Please see the full advert for the full location information)
💷 Salary: £35,663 If you are based within the M25, you will receive the London Weighting allowance of £4,000. A Civil Service Pension with an employer contribution of 28.97%
🕘️ Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
🏆️ Available Positions: 62
As Local Driving Test Manager, you will be responsible for all aspects of Driving Test operational management within a given Driving and Vehicle Standards Agency (DVSA) sector. This involves leading, managing, motivating, and inspiring staff across the sector to deliver excellent service, with a strong commitment to driving and delivering business efficiencies, maintaining the integrity of the driving test and contributing to the wider safe driving principles. You will line manage up to 14 members of staff, who may be spread across several test centre locations.
Alongside this you will ensure a consistent high standard of customer service is delivered across the sector including professional and courteous customer contact.
Top Responsibilities Setting clear performance expectations, monitoring delivery, and providing feedback to ensure achievement of desired outcomes. Monitoring and managing performance of examiners to ensure correct assessment, controlling and conducting of tests, using appropriate metrics, monitoring tools, management information and processes. Ensuring that the Performance Management System is implemented uniformly and effectively and fairly. Guiding and influencing the behaviour of examiners to support organisational and individuals’ development goals. Working collaboratively with other areas of the business to deliver desired outcomes. For more information on the role and responsibilities please see the full job advert on CS Jobs using the link provided.
Benefits Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave). 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday. Access to the staff discount portal. Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc. Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues. 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
About You
To be successful in this role you will need to have the following experience
- Experience of successfully leading and managing teams.
- Experience of handling and resolving customer complaints in line with procedures and standards.
- Experience of analysing and interpreting data/information to make sound decisions and improve individual and team performance.
Licences You must have held full Category B UK or EU licence continuously for the last 3 years and must have no more than 3 penalty points. You will be required to provide evidence that you hold any essential qualifications/licenses at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.
How to Apply
👉 Read the full description and apply here: https://bit.ly/4wOdCl9
This vacancy closes at 23: 55 on Monday 17th August 2026