Full Description

Project Role: Quality Engineering Lead

Project Role Description: Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Applies business and functional knowledge to develop end-to-end testing strategies through the use of quality processes and methodologies. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution.

Must have skills: ServiceNow Customer Service Management (CSM)

Good to have skills: NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification: 15 years full time education

Summary

As a Quality Engineering Lead, a typical day involves guiding a team of quality engineers by coordinating multi-disciplinary planning and integrating various ecosystem components to enhance delivery speed and maintain high standards of quality throughout the application lifecycle. This role requires overseeing the development and execution of comprehensive testing strategies that align with business and functional requirements. The day also includes monitoring key performance indicators related to testing activities, managing test execution, and ensuring timely resolution of defects to support continuous improvement and successful project outcomes.

Roles & Responsibilities

Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Lead efforts to continuously improve testing processes and methodologies to enhance overall quality. Collaborate with cross-functional teams to ensure alignment of quality objectives with project goals. Mentor junior team members to build their skills and support their professional growth.

Professional & Technical Skills

Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM). Strong knowledge of quality engineering principles and testing methodologies. Experience in developing and implementing end-to-end testing strategies. Ability to define and track key quality metrics to assess testing effectiveness. Familiarity with defect management and resolution processes. Skilled in coordinating multi-disciplinary teams and ecosystem integration.

Additional Information

The candidate should have minimum 3 years of experience in ServiceNow Customer Service Management (CSM). This position is based at our Bengaluru office. A 15 years full time education is required.