**Role & seniority: ** Compliance/Quality Assurance support role; assist team lead (Agency compliance, QA, and AML/CTF support).

**Location & work type: ** Hong Kong; 5-day work week (details on remote/hybrid not provided).

**Stack/tools (implied): ** Insurance compliance framework and regulatory knowledge (Insurance Ordinance); AML/CTF program tools for name screening and transaction monitoring (specific systems not listed).

**Top 3 responsibilities: **

Conduct/assist agency monitoring reports and quality assurance activities for agency force.
Support suspected misconduct case investigation and ad hoc compliance tasks.
Draft Agency Handbook and compliance manuals; support AML/CTF (name screening, transaction monitoring).
Must-have skills:
- Minimum 3 years relevant insurance agency compliance experience.
- Working knowledge of Insurance Ordinance.
- Strong analytical and bilingual drafting skills (English + Chinese).
- Good communication/interpersonal skills; detail-oriented; able to work independently and in a fast-paced environment.
Nice-to-haves:
- Fluent written/spoken Cantonese & Mandarin (explicitly required; if interpreted as preference, otherwise not “nice-to-have”).
- Experience with AML/CTF investigations/operations beyond name/transaction monitoring (not explicitly stated).

Full Description

About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/

The Job Assist team lead in various agency compliance and quality assurance duties for agency force, including but not limited to conducting monitoring reports, assist in suspected misconduct case investigation Assist in drafting Agency Handbook and compliance manuals Support the AML/ CTF program, including name screening, transaction monitoring Handle ad hoc compliance tasks as assigned The Person Bachelor degree in Business Administration or related disciplines. Minimum 3 years relevant experience in insurance agency compliance. Working knowledge in Insurance Ordinance. Good interpersonal, communication, analytical and bilingual drafting skills Detail-minded, mature, confident, self-motivated and able to work in fast paced environment. A good team player & able to work proactively & independently. Proficient in spoken & written English & Chinese (Cantonese & Mandarin). We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate. Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.

Assistant Manager, Quality Assurance, Tied Agency

Full Description