**Role & seniority: ** Hands-on Quality Assurance Manager (lead QA/quality initiatives; leadership role)

**Location & work type: ** Mequon, Milwaukee, Ozaukee Counties (occasional travel to Burlington, Wisconsin); field-based / travel required

**Stack/tools: ** Microsoft Office; able to learn agency software; uses driver-based travel for client visits/observations

**Top 3 responsibilities: **

Lead agency-wide quality assurance and continuous improvement efforts
Conduct client visits and caregiver observations; monitor quality trends
Investigate concerns, lead service recovery, and coach/support caregivers in the field
Must-have skills:
- Prior supervisory/coaching/leadership experience
- Strong communication and relationship-building with clients/families/caregivers/staff
- Problem-solving, conflict resolution, and coaching skills
- Proficiency in Microsoft Office; ability to learn agency software
- Valid WI driver’s license, reliable transportation, current auto insurance; travel throughout assigned counties
Nice-to-haves:
- Bachelor’s degree preferred (e.g., Healthcare Administration, Nursing, Gerontology, Quality Management, etc.)
- Experience in home care, healthcare/senior services, customer experience, operations, or quality assurance

Full Description

Description Protect the quality of care. Strengthen the caregiver experience. Make a meaningful impact every day.

At Home Helpers Home Care, exceptional care starts with compassion, integrity, accountability, and a genuine commitment to improving the lives of the people we serve. We're looking for a hands-on, relationship-focused Quality Assurance Manager to help ensure every client and caregiver receives the highest level of service.

This leadership role works closely with clients, caregivers, and our office team to monitor service quality, resolve concerns, coach caregivers, improve processes, and drive continuous improvement across our agency. Requirements What You'll Do Lead agency-wide quality assurance initiatives Conduct client visits and caregiver observations Investigate concerns and lead service recovery efforts Coach and support caregivers in the field Build strong relationships with clients, families, and staff Monitor quality trends and recommend process improvements Partner with leadership to strengthen service delivery and client satisfaction Qualifications Bachelor's degree preferred in Healthcare Administration, Business, Nursing, Social Services, Gerontology, Quality Management, Organizational Leadership, or a related field Previous supervisory, coaching, or leadership experience required Home care, healthcare, senior services, quality assurance, customer experience, or operations experience strongly preferred Strong communication, problem-solving, conflict resolution, and coaching skills Proficient with Microsoft Office and able to learn agency software Valid Wisconsin driver's license, reliable transportation, and current auto insurance required Ability to travel throughout Mequon, Milwaukee, Ozaukee Counties, with occasional travel to Burlington

HHW212