Full Description

About the job

LTM (formerly LTIMindtree) is a global, AI-centric technology services and digital transformation partner helping enterprises reimagine business models, accelerate innovation, and drive growth through data, AI, cloud, and digital engineering. Trusted by leading organisations worldwide, LTM combines deep industry expertise with advanced analytics and intelligent automation to deliver measurable business outcomes and competitive advantage in an increasingly data-driven world. For more information visit - www.ltm.com

ServiceNow QA Test Engineer (Manual & Automation)

Practice: ServiceNow – Enterprise Cloud Applications

At LTM Australia, we're a global technology consulting and digital transformation company and a trusted ServiceNow Partner, delivering enterprise-scale consulting, implementation, integration, testing, and managed services across the ServiceNow platform. Our ServiceNow Practice works with leading Australian and global organisations to deliver innovative ServiceNow solutions across ITSM, ITOM, CSM, HRSD, and more.

About the Role

• We're looking for a well-rounded ServiceNow QA Test Engineer with strong hands-on experience in both Manual and Automation Testing. While the immediate focus will be on delivering high-quality manual testing across ServiceNow implementations and enhancements, we're seeking someone who can also design, build, and maintain automation test suites as our automation capability continues to expand.
• This is an excellent opportunity to join an established ServiceNow delivery team, working on enterprise-scale transformation projects where quality engineering is a critical part of successful delivery.

Key Responsibilities

• Execute end-to-end manual testing across ServiceNow implementations, enhancements, and upgrades.
• Design, develop, and maintain automation test scripts using ServiceNow ATF or other automation frameworks.
• Create test plans, test cases, regression suites, and test data.
• Perform functional, integration, system, regression, and UAT testing.
• Identify, document, and manage defects through to resolution.
• Support release validation and production deployments.
• Collaborate with developers, architects, business analysts, and customer stakeholders throughout the delivery lifecycle.
• Contribute to the continuous improvement of QA standards, automation frameworks, and testing processes.

Skills & Experience

• 8+ years' software testing experience, including both Manual and Automation Testing.
• Hands-on experience testing ServiceNow applications, workflows, and platform functionality.
• Experience developing automation scripts using ServiceNow ATF or tools such as Selenium, Playwright, Cypress, or similar.
• Strong understanding of STLC, SDLC, regression testing, defect management, and Agile delivery.
• Experience with API testing (Postman or similar) and test management tools.
• Excellent analytical, communication, and stakeholder management skills.

Desirable

• Experience across ServiceNow modules including ITSM, ITOM, HRSD, CSM, or related products.
• SQL knowledge for test data validation.
• ISTQB Certification.
• ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications.

Why Join LTM? Join one of Australia's growing ServiceNow Partner practices delivering enterprise-scale transformation programs. Work on complex ServiceNow implementations for leading Australian organisations. Develop your expertise in both Manual and Automation Testing on the ServiceNow platform. Access ongoing technical training, ServiceNow certification support, and excellent career progression. Collaborate with experienced ServiceNow consultants, architects, developers, and QA professionals in a high-performing team.

LTM is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, disability or any other characteristic protected by applicable law.

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