**Role & seniority: ** Quality Assurance Supervisor (US-N); people leader/direct supervisor of hourly QA/QC associates

**Location & work type: ** Multiple US locations (salary varies by state); onsite implied by site compliance/audit/inspection duties; full-time

**Stack/tools (as stated): **

Quality management system processes (e.g., CAPA, internal audits, change control, document control, SOPs/work instructions)
Computer applications for reporting/metrics (specific tools not listed)

**Top 3 responsibilities: **

Maintain and continuously improve quality system/procedures (management review, CAPA, internal audits, self-assessments, change/document control, SOP maintenance)
Support and coordinate regulatory/customer/3rd-party audits; ensure daily compliance with relevant requirements and customer/business standards
Track/report QA metrics and supervise/coach/train hourly associates; manage inspection processes (e.g., Gemba/Standards Confirmation)

**Must-have skills: **

Strong written/verbal communication
Data analysis and ability to use computer applications
Training/facilitation capability and self-management
Adequate knowledge of QA processes (broad understanding)

**Nice-to-haves: **

Bachelor’s degree (preferred)
Prior people management experience (preferred)
Some prior QA knowledge (preferred)

**Compensation (ranges): ** National $55k–$90k;

Full Description

The Quality Assurance Supervisor role has a national salary range of $55,000 - $90,000.

For roles within California the range is $70,304 - $90,000, Washington is $80,169 - $90,000, New York is 62,354 - $90,000 and Colorado 57,500 - $90,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, and a generous PTO policy.

Quality Assurance Supervisor (US-N)

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!

Job Description

Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements. Position is direct supervisor of hourly associates supporting quality activities.

Responsibilities

Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions. Provide support on key regulatory, customer and 3rd party audits. Track, monitor, and report quality assurance metrics for the site. Monitor the training and development of site associates to ensure compliance to processes and regulations Be a customer point of contact for QA related issues/initiatives as assigned. Partner with QA management to develop, distribute and maintain regular management reports. Meet regulatory requirements relevant to their operations on a daily basis Ensure customer service and business standards requirements are met daily Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc) Other duties as assigned

Required Education And Experience

Bachelors Degree, preferred Some knowledge of QA, preferred People management experience, preferred Sufficient computer application experience Strong written and verbal communication Data analysis experience Training and facilitation skills Self management

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

Our Organization is an equal opportunity employer.