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Jobs via Dice • Montgomery, Ohio, United States
Role & seniority: Salesforce QA Tester | Experienced, direct-hire
Stack/tools: Salesforce (Sales Cloud, Service Cloud, Field Service); QA/QAOps; regression testing; flows, Apex triggers/classes, validation rules, screen flows; end-to-end UAT; data integrity checks; integrations with ERP, email, document generation; Jira; Agile
Lead QA for Salesforce updates across Sales/Service/Field Service; develop/maintain regression test plans
Coordinate and execute end-to-end UAT for releases, configurations, and mobile updates; validate data integrity across objects (e.g., Work Orders, Service Appointments)
Test integrations with external systems; partner with IT Product Owners to verify acceptance criteria and resolve issues; design end-user training material
3+ years hands-on Salesforce experience (Field Service preferred)
Strong knowledge of Salesforce data model, automation tools (Flows, Process Builder, Apex), security/permissions
Experience managing QA/UAT in Salesforce; excellent communication/documentation; Jira/Agile familiarity
Salesforce Administrator certification
Experience with test automation tools
Location & work type: Cincinnati area, onsite in office; direct-hire employment
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Vaco by Highspring, is seeking the following. Apply via Dice today!
Vaco is hiring an experienced Salesforce QA Tester for a direct hire opportunity based in the Cincinnati area.
This position requires working onsite in the office.
The Salesforce QA will support Salesforce enhancements across Sales Cloud, Service Cloud, and Field Service. This role combines hands-on QA ownership, user enablement, and cross-functional collaboration within a dynamic, growing organization.
Key Responsibilities
Quality Assurance
Lead QA efforts for Salesforce updates across Sales Cloud, Service Cloud, and Field Service. Develop and maintain regression test plans for Flows, Apex triggers/classes, validation rules, screen flows, and automation. Coordinate and execute end-to-end UAT for new releases, field service configurations, and mobile app updates. Validate data integrity and relationships across key Salesforce objects such as Work Orders, Service Appointments, and Maintenance Plans. Test integrations between Salesforce and external systems (ERP, email, document generation, and third-party platforms). Partner with IT Product Owners and other team members to verify acceptance criteria and resolve issues before deployment.
End-User Training & Enablement
Design and deliver engaging training programs for office and field technician users. Create user guides, quick-reference materials, and instructional videos. Host hands-on sessions for technicians, coordinators, and managers focused on Field Service Mobile, Work Orders, and scheduling workflows. Translate technical release notes into clear, user-friendly updates. Track adoption metrics (logins, feature usage, error rates) and adjust training as needed. Serve as a Salesforce subject matter expert, helping users troubleshoot issues and sharing feedback with IT.
Cross-Functional Collaboration
Partner with business stakeholders to define test cases that reflect real-world operations. Collaborate with IT on solution design to ensure functional alignment with user needs. Participate in release management cycles — from sandbox testing to production validation. Identify ongoing training opportunities based on QA findings, support tickets, and system enhancements.
Qualifications
3+ years of hands-on Salesforce experience (Field Service experience strongly preferred). Strong knowledge of Salesforce data model, automation tools (Flows, Process Builder, Apex), and security/permissions model. Proven experience managing QA and UAT processes in Salesforce environments. Excellent communication and documentation skills — able to explain technical updates clearly to end users. Familiarity with Jira and Agile project methodologies.
Salesforce Administrator certification Experience with test automation tools