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Vaco by Highspring • Cincinnati, Ohio, United States
Role & seniority: Salesforce QA Tester, experienced (5–10+ years), direct-hire
Location & work type: Onsite in Cleveland, OH; Akron, OH; Dayton, OH; Columbus, OH; Cincinnati, OH; or Louisville, KY; local candidates only; no visa sponsorship; no 3rd party/C2C
Stack/tools: Salesforce (Sales Cloud, Service Cloud, Field Service), QA/UAT, regression testing, data integrity validation; automation tools (experience with test automation preferred); Jira or similar Agile tooling
Lead QA for Salesforce releases across Sales Cloud, Service Cloud, and Field Service; develop/execute/maintain regression tests; coordinate end-to-end UAT
Validate data integrity across Work Orders, Service Appointments, Maintenance Plans; test Salesforce integrations with ERP, email, document generation, and third-party platforms
Design and deliver end-user training and enablement; create guides and videos; track adoption metrics; act as Salesforce SME for troubleshooting and feedback
5–10+ years Salesforce experience; strong in data model, automation (Flows, Process Builder, Apex), security/permissions
Proven QA/UAT leadership in Salesforce environments
Excellent communication/documentation; able to explain technical concepts to end users
Agile experience; Jira or similar tools
Salesforce Administrator certification
Experience with Salesforce test automation tools
Keywords: QA, QA Tester, Salesforce
Vaco is hiring an experienced Salesforce QA Tester for a direct-hire opportunity. This position requires working onsite in the office.
Candidates must be located in or near: Cleveland, OH; Akron, OH; Dayton, OH; Columbus, OH; Cincinnati, OH; or Louisville, KY.
No 3rd party or c2c solictiations are accepted **This position does not offer visa sponsorship or transfer
The Salesforce QA Teseter will support Salesforce enhancements across Sales Cloud, Service Cloud, and Field Service, combining hands-on QA ownership with end-user enablement and strong cross-functional collaboration in a fast-growing organization.
Key Responsibilities
Quality Assurance
Lead QA efforts for Salesforce releases across Sales Cloud, Service Cloud, and Field Service. Develop, execute, and maintain regression test plans covering Flows, Apex triggers/classes, validation rules, screen flows, and automations. Coordinate and manage end-to-end UAT for new releases, Field Service configurations, and mobile app updates. Validate data integrity and relationships across key Salesforce objects, including Work Orders, Service Appointments, and Maintenance Plans. Test integrations between Salesforce and external systems (ERP, email, document generation, and third-party platforms). Partner with IT Product Owners and delivery teams to validate acceptance criteria and resolve defects prior to deployment.
End-User Training & Enablement
Design and deliver training for both office-based and field technician users. Create user guides, quick-reference documentation, and instructional videos. Facilitate hands-on training sessions focused on Field Service Mobile, Work Orders, and scheduling workflows. Translate technical release notes into clear, user-friendly communications. Track user adoption metrics (logins, feature usage, error rates) and refine training strategies accordingly. Act as a Salesforce subject matter expert, assisting users with troubleshooting and feeding insights back to IT.
Cross-Functional Collaboration
Partner with business stakeholders to define test cases aligned with real-world operational scenarios. Collaborate with IT on solution design to ensure functional alignment with business needs. Participate in release management cycles from sandbox testing through production validation. Identify ongoing training and process improvement opportunities based on QA results, support tickets, and new system enhancements.
Qualifications
5-10+ years of hands-on Salesforce experience (Field Service experience strongly preferred). Strong understanding of the Salesforce data model, automation tools (Flows, Process Builder, Apex), and security/permissions model. Proven experience leading QA and UAT efforts in Salesforce environments. Excellent communication and documentation skills with the ability to explain technical concepts to end users. Experience working in Agile environments and using Jira or similar tools. Preferred Qualifications Salesforce Administrator certification Experience with Salesforce test automation tools Desired Skills and Experience
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