Tools & Automation Engineer, AppleCare
Apple • Sunnyvale, California, United States
**Role & seniority: ** AppleCare Field Service Diagnostics Engineering — 5+ years experience (mid-to-senior); responsible for automation strategy and delivering built solutions.
**Stack/tools: **
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Languages: Swift, Python
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Testing: XCUITests; QA/testing frameworks
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Systems: Unix-based systems
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Preferred/related: CI/CD (e.g., Jenkins), Apple Service Toolkit 2, Field Diagnostics ecosystem, MDM (Puppet/Ansible)
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Other: Monitoring systems; potential AI integration into existing processes
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Top 3 responsibilities:
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Own end-to-end automation strategy (from idea to delivered tools/frameworks).
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Expand automation frameworks and build tools to validate diagnostic/repair tools across Apple devices.
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Implement monitoring and ensure readiness to test latest product generations while maintaining quality of existing diagnostics/repair systems.
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Must-have skills:
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5+ years Swift + Python development
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Experience building/growing XCUITests and supporting test frameworks
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Strong understanding of software testing/QA methodologies
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Ability to convert requirements/user scenarios into test plans/cases
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Strong cross-functional communication (written/verbal) and ability to work in fast-changing environments
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Solid Unix/Linux knowledge
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Nice-to-haves:
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CI/CD experience (e.g., Jenkins)
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Knowledge of Apple Service Toolkit 2 and Field Diagnostics
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MDM experience (Pup
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Full Description
The AppleCare Field Service Diagnostics Engineering team is seeking candidates with strong experience building automation frameworks and tools to validate diagnostic and repair tools used to service Mac, iPhone, iPad, Apple Watch, AirPods, and Apple Vision Pro. This position requires a passionate and self-motivated individual with excellent cross-functional communication skills, flexibility, and the ability to adjust to rapid change. The ideal candidate is naturally curious, eager to deep-dive into technical areas, and inclined to explore and integrate AI initiatives into existing processes.
DESCRIPTION
In this role you’ll be responsible for the team’s overall automation strategy — from idea to fully built solution. This will involve working with teams all across Apple. You will expand the team’s automation frameworks, build new tools, set up monitoring systems, and be responsible for ensuring the team is fully ready to test the latest generation of Apple products while maintaining the high quality of our existing diagnostic and repair systems.
MINIMUM QUALIFICATIONS
BA/BS degree in a related field, or equivalent work experience 5+ years of Swift and Python programming experience. Experience building and growing XCUITests and supporting frameworks. Possess a proven understanding of software testing and QA methodologies. Ability to extract user scenarios from software feature descriptions and requirements to translate them into effective test plans and cases. Strong written and verbal communication skills, and thrives in a dynamic, collaborative team environment. Strong knowledge of Unix-based systems.
PREFERRED QUALIFICATIONS
Understanding of CI/CD systems, like Jenkins. Understanding Apple Service Toolkit 2 and Field Diagnostics ecosystems. Exposure to MDM solutions like Puppet or Ansible. Previous professional experience with robotics.
