Full Description

Department: Information Technology

Location: Delhi

Job Type: Permanent (Full-Time)

No. of Positions: 1

Experience: 4-7 Years

Position/Designation: Enterprise Applications & Automation Engineer

About The Role

We are looking for an Enterprise Applications & Automation professional to own the governance, integration, administration, and automation of the organization's growing enterprise application environment.

The role will focus on building a centrally managed and governed application ecosystem, integrating enterprise applications, automating business workflows, improving identity and access processes, and enabling reliable data flows across systems. The position will work closely with IT, HR, Finance, Engineering, business teams, and external vendors to replace fragmented, manual, and email-driven processes with integrated digital workflows.

The role will also contribute to establishing an application and integration foundation that is AI-ready, with a focus on governed systems, accessible data, APIs, security, and controlled enterprise access.

Key Responsibilities

Enterprise Application Management

Develop and maintain a central inventory of enterprise applications covering business and technical ownership, vendors, users, licences, costs, authentication mechanisms, data classification, renewal dates, integrations, criticality, and security status. Manage the application lifecycle from request and approval through onboarding, access management, renewal, and retirement. Establish and maintain appropriate governance and documentation for enterprise applications.

SaaS Governance

Support processes for new software requests, security reviews, approvals, procurement, licence allocation, onboarding, access reviews, renewals, and removal. Identify and reduce unmanaged, duplicate, and unnecessary SaaS usage. Support application rationalization and consolidation initiatives.

Identity & Application Integration

Work with Systems/Identity Engineering teams to integrate applications using Entra ID Enterprise Applications, SAML, OAuth/OIDC, SSO, SCIM, and automated provisioning. Support the migration of priority applications from independent usernames/passwords toward centrally managed identity and access. Ensure integrations consider authentication, permissions, security, and data ownership.

Workflow Automation

Design and implement automated workflows using Power Automate, Power Apps, Microsoft Forms, SharePoint Lists, Microsoft Graph, APIs, and webhooks where appropriate. Digitize manual internal processes including employee onboarding/offboarding, software requests, access approvals, laptop requests, procurement approvals, licence approvals, asset allocation, security acknowledgements, and periodic access reviews. Identify opportunities to replace manual and email-driven processes with system-triggered workflows.

HR & Employee Lifecycle Integration

Work with HR/Keka to progressively establish Keka as a reliable employee source for IT processes. Support automation of employee onboarding workflows, including identity creation, licence assignment, application access, and device preparation. Support employee offboarding workflows covering account disablement, session revocation, SaaS access removal, and device recovery.

Microsoft Ecosystem

Support effective use and integration of SharePoint Online, OneDrive, Teams, Power Platform, Microsoft Lists, Forms, and Microsoft Graph. Identify opportunities to leverage the Microsoft ecosystem for enterprise workflow automation and collaboration.

Business Applications & Integration

Provide technical governance and integration support for business applications including Keka, HubSpot, ERP systems, finance systems, engineering applications, project-management platforms, document systems, and other approved enterprise SaaS. Coordinate with business application owners while maintaining clear accountability between IT governance and business process ownership. Support application integrations, API-based connectivity, and system-to-system workflows.

Application Rationalization

Identify duplicate tools, unused licences, redundant platforms, unsupported applications, applications without defined owners, shadow IT, and unmanaged subscriptions. Recommend application consolidation and optimization opportunities.

AI & Integration Readiness

Help establish an application and integration architecture capable of supporting future enterprise AI assistants, Microsoft Copilot, Copilot Studio, internal AI agents, APIs, MCP-based integrations, and controlled access to enterprise information. Focus on establishing governed systems, reliable data, APIs, permissions, and accessible enterprise information as the foundation for future AI initiatives.

Key Deliverables

Complete and maintain an inventory of major enterprise applications with defined ownership and relevant governance information. Establish an application request, approval, onboarding, access review, renewal, and retirement process. Progressively integrate priority SaaS applications with centrally managed identity and SSO. Substantially automate employee Joiner/Mover/Leaver processes using Keka and relevant IT systems. Digitize at least 5–10 significant manual internal processes through appropriate workflow automation. Identify and reduce licence wastage, duplicate applications, unmanaged subscriptions, and shadow IT. Establish an application renewal calendar and access-review mechanism for critical applications. Document major application integrations, workflows, and implementations. Improve governance and visibility across the enterprise application environment. Establish the technical and data foundation required for future AI and API-based enterprise integrations.

Qualifications

Bachelor's degree in B.Tech/B.E., BCA/MCA, B.Sc./M.Sc. in IT or Computer Science, or an equivalent technology/business-systems qualification. Relevant experience in enterprise applications, systems administration, business systems, workflow automation, application integration, or a related area. Practical experience in configuring and integrating enterprise applications will be preferred.

Technical Skills

Strong hands-on experience with several of the following

Microsoft Power Automate Power Apps SharePoint Online Microsoft Lists Microsoft Forms Microsoft 365 Zapier / n8n / Make REST APIs JSON API authentication SaaS administration SSO concepts Entra ID Enterprise Applications

Preferred/Additional Skills

Microsoft Graph API PowerShell SQL Basic Python Azure Logic Apps Azure Functions Dataverse Power BI Copilot Studio HubSpot APIs Keka integrations/APIs SAP B1 integration ERP migration/integration ServiceNow, Jira, Freshservice, or similar ITSM platforms

The candidate is not expected to have expertise in every tool listed. Practical ability to understand APIs, integrations, authentication, workflow logic, application lifecycle, enterprise permissions, and data ownership is more important.

Soft Skills

Strong business process understanding and workflow-mapping ability. Good communication skills with both technical and non-technical stakeholders. Strong analytical and problem-solving skills. Proactive approach to identifying opportunities for automation and process improvement. Strong understanding of data ownership and access/security implications. Good stakeholder and vendor coordination skills. Strong documentation and organizational skills. Ability to manage multiple applications, integrations, and projects systematically. Curiosity and willingness to learn new technologies and platforms. Ability to translate business requirements into practical technology solutions.