**Role & seniority: ** Test Center Administrator (entry-level); 1–2 years related experience preferred

**Location & work type: ** Scheduled shifts Tue/Thu/Sat/Sun, 12:00–5:30pm (on-site test center role; testing environment/proctoring)

**Stack/tools: **

Windows-based computer applications
Internet browser use
Test center computer/server operations (e.g., rebooting servers, resetting passwords)
Document reading/report writing (operational/maintenance instructions)

**Top 3 responsibilities: **

Proctoring & integrity control: monitor candidates during exams; maintain secure test environment
Candidate processing: greet examinees, verify ID, register/prepare scorecards, handle authorization issues
Issue/incident handling: resolve problems or escalate; report occurrences outside guidelines; manage misconduct/security breaches

**Must-have skills: **

Customer service background (1–2 years)
Ability to read/interpret procedures and write detailed reports/correspondence
Comfortable with Windows applications and internet browsers
Ability to follow policies to protect software/security; visual focus for proctoring

**Nice-to-haves: **

College experience preferred
Ability to collect biometric data (e.g., fingerprints) “if applicable”

Full Description

We are looking for someone who can work Tuesday, Thursday, Saturday and Sunday from 12-5:30pm.

Prometric is the recognized global leader in technology-enabled assessment services, providing Internet and computer-based testing solutions. If offers a fully integrated testing system that includes test development, test delivery and data management capabilities. On behalf of 600 current clients in the academic, professional, government, corporate and information technology markets, Prometric develops and/or delivers assessments through a global network of testing centers in 132 countries as well as direct to candidate via the Web.

The Test Center Administrator works in a faced paced professional Test Center setting to ensure the integrity of our testing services by proctoring and controlling the computer based test center environment. This will include greeting candidates, verifying candidate identification, monitoring the examination process and maintaining Prometric policies and guidelines. The Test Center Administrator will uphold Prometric standard for integrity by providing clients with a secure and clean testing location that enables our clients to pursue their testing needs in a controlled and comfortable environment.

Responsibilities

Controlling test area by maintaining a working knowledge of policies, practices and procedures
Greet examinees and verify identification
Register and prepare candidate scorecards
If applicable, collect candidates biometric information (collect fingerprints)
Monitor candidates as they complete their exam
Resolve candidate issues or report them to the appropriate supervisor
Protect security of all computer software in Test Center environment
Report any occurrences which fall outside company guidelines to corporate management
Manage incidents of unacceptable identification or authorization on behalf of clients
Manage misconduct such as security breaches or inappropriate conduct of candidates
Reboot computer servers and reset passwords when necessary
Ensure test center environment is maintained to ensure a safe and comfortable testing experience

Experience and Skills

High School Diploma required, college experience preferred
One to two years of customer service experience
Ability to read and interpret documents such as operational and maintenance instructions
Ability to write detailed reports and correspondence
Exposure to Microsoft windows based computer applications
Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
Experience using internet browser

Test Center Administrator (Prometric)

Full Description

Responsibilities

Experience and Skills