Technical Support Engineer (In-Circuit Test/Boundary Scan)
Keysight Technologies, Inc. • Singapore, Singapore
**Role & seniority: ** Post-sales technical support engineer / support specialist (early-career; ~2–4 years relevant experience)
**Stack/tools: **
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In-circuit testing (ICT) systems; boundary-scan testing systems
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Boundary-Scan Description Language (BSDL)
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Scripting languages (added advantage)
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Top 3 responsibilities:
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Investigate and resolve escalated product issues using deep product/technical expertise
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Provide advanced internal support to Field Service Engineers, Remote Support Engineers, and contact center teams (and engage customers when needed)
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Develop and implement support/repair/production support plans for new product introductions
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Must-have skills:
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BEng/MEng or equivalent in Electrical & Electronic Engineering
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Hands-on ICT or boundary-scan testing experience
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Understanding of manufacturing test processes
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Knowledge of BSDL
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Ability to analyze and resolve technical problems across varying scope/complexity
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Nice-to-haves:
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Experience with one or more scripting languages
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Presales technical consultation, technical marketing support, and training delivery experience
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Location & work type: Not specified in provided text.
Full Description
Provide post-sales technical support and develop support strategies for new products. Apply in-depth technical knowledge and product expertise to investigate and resolve escalated product issues. Engage directly with customers when required and provide advanced internal support to Field Service Engineers, Remote Support Engineers, and customer contact centre personnel. Develop and implement support plans, repair strategies, and production support plans for new product introductions. Provide technical product and measurement consultation for presales opportunities. Collaborate with Marketing, Sales, Technical Support, Quality Assurance, Manufacturing, and Product Development teams, as well as external customers, to ensure products meet feature, cost, supportability, reliability, and release-schedule requirements. Prepare product and process documentation, user guides, and application notes. Develop and deliver technical training to Keysight’s technical support teams, including Field Service Engineers and Application Engineers. Support technical marketing assignments with clearly defined objectives. Analyse and resolve a broad range of technical problems of varying scope and complexity.
Qualifications
- Bachelor’s or Master’s degree in Electrical and Electronic Engineering or an equivalent discipline.
- 2 to 4 years of relevant experience as a In-Circuit Test Engineer, or in a similar role.
- Hands-on experience with in-circuit testing or boundary-scan testing systems.
- Knowledge of manufacturing test processes and Boundary-Scan Description Language (BSDL).
- Knowledge of one or more scripting languages is an added advantage.
