Lead of Testing COE
FWD Insurance • Bangkok, Thailand
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Role & seniority
- Lead Testing/Software QA COE (Center of Excellence); leads QA strategy and a team supporting BAU QA + BAU QA Automation
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Stack/tools (implied)
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Testing & QA automation (specific tools not stated)
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Agile delivery practices
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QA documentation/processes and stakeholder communication
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(Insurance domain knowledge required: end-to-end insurance business)
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Top 3 responsibilities
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Lead the Software QA domain and establish/operate the QA CoE to ensure delivery with no critical/high defects
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Manage BAU QA and BAU QA Automation teams; provide consulting/enablement to internal requesters
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Plan and coordinate QA activities by translating business value, requirements, and stakeholder expectations into timely QA actions; maintain QA documentation
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Must-have skills
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Proven QA leadership (COE setup/operation, governance, service delivery)
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Strong software quality assurance expertise with a “zero defect” mindset
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Ability to assess business impact, interpret project requirements, and manage stakeholder expectations
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Experience delivering QA in an Agile environment
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Ability to collect, communicate, and operationalize QA knowledge across the organization
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Nice-to-haves
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Insurance domain/end-to-end business knowledge (e.g., life & health insurance processes)
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Deeper expertise in QA automation frameworks/tools (not specified)
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Full Description
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com
Job Purpose Lead the Testing COE Team which responsible for FWD overall Software Quality Assurance domain. Incorporate, collect and communicate it throughout FWD organization in order to ensure sufficient actions, resources and technology to be acquired to suite Software QA requirements for FWD’s Software. Lead the team of BAU QA and BAU QA Automation in order to support BAU activities and giving consulting services to any requester in FWD organization.
Key Responsibilities
- Ensure highest quality of software delivered. Maintain, collect and communicate Software QA knowledge incorporate with Insurance End-to-end business knowledge expertise to ensure zero defect practice and targeted.
- Understand Business value/impact, project requirements, Stakeholders analysis and understanding of their interest in term of Software quality expected,
- Communicate with all stakeholders to ensure all required QA activities are commonly understand and deliver in a timely manners.
- Lead agile organization to deliver high quality QA products to enhance business value deliver to FWD customer.
- Create and manage related documents of the project in order to support QA Activities and ensure zero defect practice is achievable.
- Establish Quality Assurance Center of Excellence to ensure solution deliver with no critical or high issues
- Manage and deliver excellence service to satisfy or exceed stakeholder’s expectations
